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E-Government Adoption in Developing Economies: A G2B E-Government Perspective

by Adu Adolph Sedem Yaw, Agbenorto D. Mawuli, Shadrack Bortier Quaye
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 176 - Number 4
Year of Publication: 2017
Authors: Adu Adolph Sedem Yaw, Agbenorto D. Mawuli, Shadrack Bortier Quaye
10.5120/ijca2017915558

Adu Adolph Sedem Yaw, Agbenorto D. Mawuli, Shadrack Bortier Quaye . E-Government Adoption in Developing Economies: A G2B E-Government Perspective. International Journal of Computer Applications. 176, 4 ( Oct 2017), 7-11. DOI=10.5120/ijca2017915558

@article{ 10.5120/ijca2017915558,
author = { Adu Adolph Sedem Yaw, Agbenorto D. Mawuli, Shadrack Bortier Quaye },
title = { E-Government Adoption in Developing Economies: A G2B E-Government Perspective },
journal = { International Journal of Computer Applications },
issue_date = { Oct 2017 },
volume = { 176 },
number = { 4 },
month = { Oct },
year = { 2017 },
issn = { 0975-8887 },
pages = { 7-11 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume176/number4/28538-2017915558/ },
doi = { 10.5120/ijca2017915558 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-07T00:41:36.317516+05:30
%A Adu Adolph Sedem Yaw
%A Agbenorto D. Mawuli
%A Shadrack Bortier Quaye
%T E-Government Adoption in Developing Economies: A G2B E-Government Perspective
%J International Journal of Computer Applications
%@ 0975-8887
%V 176
%N 4
%P 7-11
%D 2017
%I Foundation of Computer Science (FCS), NY, USA
Abstract

The government of Ghana in 2014 initiated an e-government service (e-Tax) to boost its Tax operations. With e-government, citizens and businesses are able to exploit Internet technology to improve convenience, accessibility and quality of interactions with the government. Within the government, business processes can be automated and knowledge can be managed efficiently, thus, improving the speed and quality of policy development, coordination and enforcement. The purpose of this paper is to examine the awareness and adoption of the e-government services by private businesses in Ghana. To achieve these, this research undertook an empirical examination of the awareness and adoption of the e-Tax service amongst businesses in Ghana. A framework consisting of environmental factors, user attitude, and access to ICTs was employed to provide insights of the adopters and non-adopters of the e-Tax e-government initiative. The data on these variables were collected using a self-administered questionnaire. The study sampled 212 businesses in Ghana and use partial least square method to analyze the data collected. The findings revealed that businesses located in the urban centers are more likely to be aware of, and adopt e-government services. The study also found that a business’s trust and perceived ease of use of the GRA e-taxpayer portal has a significant impact on their attitude towards the adoption of e-government services. This study offers substantial contribution to various stakeholders including the government agencies that might want to understand the factors that influence the use of an e-government service.

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Index Terms

Computer Science
Information Sciences

Keywords

e-Tax E-Government Adoption Awareness perception Ghana developing economies Government-to-Businesses E-service.

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