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Proposed Framework for Quality Assessment of E-government Portals in Saudi Arabia

by Awatif Almurayziq, Shaimaa Salama
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 177 - Number 20
Year of Publication: 2019
Authors: Awatif Almurayziq, Shaimaa Salama
10.5120/ijca2019919633

Awatif Almurayziq, Shaimaa Salama . Proposed Framework for Quality Assessment of E-government Portals in Saudi Arabia. International Journal of Computer Applications. 177, 20 ( Nov 2019), 13-24. DOI=10.5120/ijca2019919633

@article{ 10.5120/ijca2019919633,
author = { Awatif Almurayziq, Shaimaa Salama },
title = { Proposed Framework for Quality Assessment of E-government Portals in Saudi Arabia },
journal = { International Journal of Computer Applications },
issue_date = { Nov 2019 },
volume = { 177 },
number = { 20 },
month = { Nov },
year = { 2019 },
issn = { 0975-8887 },
pages = { 13-24 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume177/number20/31014-2019919633/ },
doi = { 10.5120/ijca2019919633 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-07T00:46:25.498117+05:30
%A Awatif Almurayziq
%A Shaimaa Salama
%T Proposed Framework for Quality Assessment of E-government Portals in Saudi Arabia
%J International Journal of Computer Applications
%@ 0975-8887
%V 177
%N 20
%P 13-24
%D 2019
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Governments in many countries are adopting information technology as a mean to deliver their services. Governments are encouraged to serve their citizens anytime and anywhere in an efficient way. Therefore, measuring the quality of these serving portals became a necessity. This study examines the quality of e-government portals in Saudi Arabia through introducing USR framework that contains three dimensions (usability, security and responsiveness),each dimention is associated with a set of sub dimensions. The framework is based on set of standards and theories for assessing the quality of e-government portals. In addition, the empirical data were gathered and collected by using self-administrated questionnaires distributed via social networking platforms to test the hypothesis indicated in the research and the data analysis was based on 3423 respondents in KSA. Using multivariate statistical techniques, the results indicated how each proposed dimention has effected e-government portals quality.

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Index Terms

Computer Science
Information Sciences

Keywords

E-government portals On-line Service Quality Measurement Model Assessing quality e-Services.

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