CFP last date
20 May 2024
Call for Paper
June Edition
IJCA solicits high quality original research papers for the upcoming June edition of the journal. The last date of research paper submission is 20 May 2024

Submit your paper
Know more
The week's pick
Responsive image
Enhancing Privacy Preservation: Multi-Attribute Protection with P-Sensitive K-Anonymity

Twinkle Patel Kiran Amin
Random Articles
Reseach Article

Information System Strategy for Total Quality Management (TQM) in Aviation Industry

by Saber Qasim, Aasim Zafar
journal cover thumbnail

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 135 - Number 3
Year of Publication: 2016
Authors: Saber Qasim, Aasim Zafar
10.5120/ijca2016908286

Saber Qasim, Aasim Zafar . Information System Strategy for Total Quality Management (TQM) in Aviation Industry. International Journal of Computer Applications. 135, 3 ( February 2016), 37-42. DOI=10.5120/ijca2016908286

@article{ 10.5120/ijca2016908286,
author = { Saber Qasim, Aasim Zafar },
title = { Information System Strategy for Total Quality Management (TQM) in Aviation Industry },
journal = { International Journal of Computer Applications },
issue_date = { February 2016 },
volume = { 135 },
number = { 3 },
month = { February },
year = { 2016 },
issn = { 0975-8887 },
pages = { 37-42 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume135/number3/24033-2016908286/ },
doi = { 10.5120/ijca2016908286 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T23:34:47.045756+05:30
%A Saber Qasim
%A Aasim Zafar
%T Information System Strategy for Total Quality Management (TQM) in Aviation Industry
%J International Journal of Computer Applications
%@ 0975-8887
%V 135
%N 3
%P 37-42
%D 2016
%I Foundation of Computer Science (FCS), NY, USA
Abstract

This study reflects on analyzing different types of information system strategies for doing the Total Quality Management of the Aviation industry. Moreover, in this report it also gives of the proper discussion of different techniques that are used to improve the quality management by doing proper use of Information strategies. Furthermore, it also discusses about different examples of the IS support techniques in doing the TQM implementation of Delta Airlines. Apart from this, it also focuses different Information strategies and select different processes of TQM implementation at Aviation Industry.

References
  1. Q. Lo and K. Chai, "Quantitative analysis of quality management literature published in total quality management and business excellence (1996–2010)", Total Quality Management & Business Excellence, vol. 23, no. 5-6, pp. 629-651, 2012.
  2. M. A. Khan, “Evaluating the Deming Management Model of Total Quality in Telecommunication Industry in Pakistan -- An Empirical Study.” Int. J. Bus. Manage. vol. 5, no. 9, pp. 46–59, 2010.
  3. T. Green, "TQM and organizational culture: How do they link?” Total Quality Management & Business Excellence, vol. 23, no. 2, pp. 141-157, 2012.
  4. M. Al-Zoubi, "Generating benchmarking indicators for employee job satisfaction", Total Quality Management & Business Excellence, vol. 23, no. 1, pp. 27-44, 2012.
  5. A. Ueno, "Which HRM practices contribute to service culture?", Total Quality Management & Business Excellence, vol. 23, no. 11-12, pp. 1227-1239, 2012.
  6. M. Elg and B. Kollberg, "Conditions for reporting performance measurement", Total Quality Management & Business Excellence, vol. 23, no. 1, pp. 63-77, 2012.
  7. M. Linz, “Scenarios for the aviation industry: A Delphi-based analysis for 2025,” J. Air Transp. Manag., vol. 22, pp. 28–35, 2012.
  8. Osman and H. Ali, “Total Quality Management in the Malaysian Automobile Industry,” Total Qual. Manag. Malaysian Automob. Ind., no. January, pp. 203–209, 2009.
  9. S. Shan, Q. Zhao, and F. Hua, “Impact of quality management practices on the knowledge creation process: The Chinese aviation firm perspective,” Comput. Ind. Eng., vol. 64, no. 1, pp. 211–223, 2013.
  10. C. a. Benavides-Velasco, C. Quintana-García, and M. Marchante-Lara, “Total quality management, corporate social responsibility and performance in the hotel industry,” Int. J. Hosp. Manag., vol. 41, pp. 77–87, 2014.
  11. Z. Wen and Y. Liu, “Applications of Prognostics and Health Management in aviation industry,” in Prognostics and System Health Management Conference (PHM-Shenzhen), 2011, 2011, pp. 1–5.
  12. M. Arif, A. Gupta, and A. Williams, “Customer service in the aviation industry - An exploratory analysis of UAE airports,” J. Air Transp. Manag., vol. 32, pp. 1–7, 2013.
  13. T. Broekel and R. Boschma, “Knowledge networks in the Dutch aviation industry: The proximity paradox,” J. Econ. Geogr., vol. 12, no. 2, pp. 409–433, 2012.
  14. Z. S. Kahreh, A. Shirmohammadi, and M. S. Kahreh, “Explanatory Study Towards Analysis the Relationship between Total Quality Management and Knowledge Management,” Procedia - Soc. Behav. Sci., vol. 109, pp. 600–604, 2014
  15. Harrington, H., Voehl, F. and Wiggin, H. (2012). Applying TQM to the construction industry. The TQM Journal, 24(4), pp.352-362.
  16. Talib, F., Rahman, Z., Qureshi, M. and Siddiqui, J. (2011). Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry. International Journal of Services and Operations Management, 10(1), p.94
Index Terms

Computer Science
Information Sciences

Keywords

Total Quality Management (TQM) Delta Airlines TQM in Aviation Industry Information System Strategy.

Powered by PhDFocusTM