Call for Paper - January 2023 Edition
IJCA solicits original research papers for the January 2023 Edition. Last date of manuscript submission is December 20, 2022. Read More

Important Success Aspects for Total Quality Management in Software Development

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Year of Publication: 2017
Eman A. Alhazmi, Walaa A. Bajunaid, Azrilah Abdul Aziz

Eman A Alhazmi, Walaa A Bajunaid and Azrilah Abdul Aziz. Important Success Aspects for Total Quality Management in Software Development. International Journal of Computer Applications 157(8):8-11, January 2017. BibTeX

	author = {Eman A. Alhazmi and Walaa A. Bajunaid and Azrilah Abdul Aziz},
	title = {Important Success Aspects for Total Quality Management in Software Development},
	journal = {International Journal of Computer Applications},
	issue_date = {January 2017},
	volume = {157},
	number = {8},
	month = {Jan},
	year = {2017},
	issn = {0975-8887},
	pages = {8-11},
	numpages = {4},
	url = {},
	doi = {10.5120/ijca2017912783},
	publisher = {Foundation of Computer Science (FCS), NY, USA},
	address = {New York, USA}


Quality is a fundamental component in the development of software. Consequently, various practitioners and researchers have attempted integrating Total Quality Managements (TQM) concepts in software engineering. Total Quality Data Management (TQDM) refers to a management tactic to long-term achievement through the fulfilment of the needs of clients. According to procedures of (TQDM), data should be managed the same way as products, though guidelines, principles, and methods of TQM for tangible products face various limitations in Total Data Quality Management practices due to the data’s nature. This paper discusses significant success factors for quality management and the importance of total quality management in software engineering.


  1. Sinha, N., Garg, A. K., & Dhall, N. (2016). Effect of TQM principles on performance of Indian SMEs: the case of automotive supply chain. The TQM Journal, 28(3), 338-359.
  2. Rai, Priyanka Vikas, and P. N. Mukherjee. (2015) Impact of TQM Concepts in Automobile Industry as a Strategic Advantage-A Review. Journal of Global Economy 11.4 (2015): 311-324.
  3. John, Boby, R. S. Kadadevaramath, and Edinbarough A. Immanuel. (2016). Recent Advances in Software Quality Management.
  4. Yamada, Shigeru, and Yoshinobu Tamura. Software Reliability. (2016) OSS Reliability Measurement and Assessment. Springer International Publishing, 2016. 1-13.
  5. Papadopoulos & Georgios. (2015) Moving from Traditional to Agile Software Development Methodologies Also on Large, Distributed Projects. Procedia-Social and Behavioral Sciences 175: 455-463.
  6. Tariq, B., & Anwar, S. (2015). Implementing Pareto Analysis of Total Quality Management for Service Industries Projects.
  7. April, Alain, and Alain Abran. Software maintenance management: evaluation and continuous improvement. Vol. 67. John Wiley & Sons, 2012.
  8. Wohlin, Claes, et al. Experimentation in software engineering. Springer Science & Business Media, 2012.
  9. Unterkalmsteiner, Michael, et al. "Evaluation and measurement of software process improvement—a systematic literature review." IEEE Transactions on Software Engineering 38.2 (2012): 398-424.
  10. Calabrese, Armando, and Michele Corbò. (2015) Design and blueprinting for total quality management implementation in service organizations. Total Quality Management & Business Excellence 26.7- 8.p 719-732.
  11. Underwood, S. (2016). Exploring Organizations' Software Quality Assurance Strategies.
  12. Obeidat, Bader Yousef, et al. (2016) The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective. Journal of Management and strategy.
  13. Khanam, S, Siddiqui, J. and Talib, F. (2013), “Role of Information Technology in Total Quality Management: A Literature Review”, International Journal of Advanced Research in Computer Engineering and Technology 2.8 (2016): 2433-2445.
  14. Mitchell K. D. Ram, (2013). Total Quality Management in Software Engineering, Department of Management Science and Information Systems, University of Auckland. Published in: Software Education Conference.Proceedings.IEEE conference publication.
  15. Khanam, S., & Talib, F. (2016, April). Study of TQM Enablers and IT Resources in Indian ICT Organizations. In National Conference on Mechanical Engineering–Ideas, Innovations & Initiatives.
  16. Samson D. & Terziovski M. (1999). The relationship between Total Quality Management practices and operational performance. Journal of Operations Management 17(4): 393 – 409.
  17. Parzinger M.J. & Nath R. (2000). A study of the relationships between total quality management implementation factors and software quality. Total Quality Management 11(3): 353-371
  18. Subramanian G.H., Jiang J.J., & Klein G. (2007). Software quality and IS project performance improvements from software development process maturity and IS implementation strategies. Journal of Systems and Software 80(4): 616-627.


Total quality management (TQM), total data quality management (TDQM), continuous improvement.