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A NoSQL Database about Customer Reviews

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Year of Publication: 2021
Paolino Di Felice, Martina Marinelli, Gaetanino Paolone, Francesco Pilotti, Giovanni Valenza

Paolino Di Felice, Martina Marinelli, Gaetanino Paolone, Francesco Pilotti and Giovanni Valenza. A NoSQL Database about Customer Reviews. International Journal of Computer Applications 174(14):42-46, January 2021. BibTeX

	author = {Paolino Di Felice and Martina Marinelli and Gaetanino Paolone and Francesco Pilotti and Giovanni Valenza},
	title = {A NoSQL Database about Customer Reviews},
	journal = {International Journal of Computer Applications},
	issue_date = {January 2021},
	volume = {174},
	number = {14},
	month = {Jan},
	year = {2021},
	issn = {0975-8887},
	pages = {42-46},
	numpages = {5},
	url = {},
	doi = {10.5120/ijca2021921044},
	publisher = {Foundation of Computer Science (FCS), NY, USA},
	address = {New York, USA}


Small and medium-sized enterprises (SMEs) are the backbone of the economy of most countries. There is large evidence in the literature that digitalization improves the market performance of enterprises and, as a consequence, it helps the growth of their businesses. SMEs suffer of budget restrictions, as a consequence within them is low R&D expenditure as well as the number of employees with IT technical abilities. This lack is an objective obstacle for SMEs to compete in the online market. The aim of the present paper is to reach out a hand to SMEs by presenting in deep details how to structure, load and querying a NoSQL PostgreSQL database being part of the customer service.


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Customer service, Complaint, Database, NoSQL, JSON, SME