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Neural Network based Approach for Predicting user Satisfaction with Search Engine

by Sunita Yadav, Om Prakash Sangwan
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 18 - Number 5
Year of Publication: 2011
Authors: Sunita Yadav, Om Prakash Sangwan
10.5120/2281-2953

Sunita Yadav, Om Prakash Sangwan . Neural Network based Approach for Predicting user Satisfaction with Search Engine. International Journal of Computer Applications. 18, 5 ( March 2011), 16-21. DOI=10.5120/2281-2953

@article{ 10.5120/2281-2953,
author = { Sunita Yadav, Om Prakash Sangwan },
title = { Neural Network based Approach for Predicting user Satisfaction with Search Engine },
journal = { International Journal of Computer Applications },
issue_date = { March 2011 },
volume = { 18 },
number = { 5 },
month = { March },
year = { 2011 },
issn = { 0975-8887 },
pages = { 16-21 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume18/number5/2281-2953/ },
doi = { 10.5120/2281-2953 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T20:05:30.480481+05:30
%A Sunita Yadav
%A Om Prakash Sangwan
%T Neural Network based Approach for Predicting user Satisfaction with Search Engine
%J International Journal of Computer Applications
%@ 0975-8887
%V 18
%N 5
%P 16-21
%D 2011
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Success of a search engine is measured by the satisfaction of its users. Finding user expectation can be a better step for improved user satisfaction. In this paper we have proposed a neural network based approach for predicting user satisfaction with search engine. Our work is divided in two parts. Part I investigates user expectations towards search engine for their information need. In Part II we proposed an Artificial Neural Network (ANN) model for predicting User Satisfaction. In our work we have analyzed the major factors affecting user satisfaction with search engine and find out the importance /priority value of these factors based on a survey conducted on 100 search engine users of different profiles with 5-10 years of experience using search engines for their information needs like study material, entertainment, research, day to day problem solution etc. In the present work we have identified four major factors namely up-to-date information, search result relevancy, response time and reliability, contributing to the user satisfaction and developed an ANN model which predicts satisfaction results with a reasonable degree of accuracy.

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Index Terms

Computer Science
Information Sciences

Keywords

Search Engine up-to-date information search result relevancy Response Time Weight Value Reliability Freshness ANN and user satisfaction engines

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