CFP last date
20 May 2024
Call for Paper
June Edition
IJCA solicits high quality original research papers for the upcoming June edition of the journal. The last date of research paper submission is 20 May 2024

Submit your paper
Know more
The week's pick
Responsive image
Enhancing Privacy Preservation: Multi-Attribute Protection with P-Sensitive K-Anonymity

Twinkle Patel Kiran Amin
Random Articles
Reseach Article

Factors Affecting Saudi Consumer Trust in E-commerce: A Quantitative Analysis

by Bandar Alkhalil, Muazzam Siddiqui
journal cover thumbnail

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 182 - Number 25
Year of Publication: 2018
Authors: Bandar Alkhalil, Muazzam Siddiqui
10.5120/ijca2018918102

Bandar Alkhalil, Muazzam Siddiqui . Factors Affecting Saudi Consumer Trust in E-commerce: A Quantitative Analysis. International Journal of Computer Applications. 182, 25 ( Nov 2018), 41-45. DOI=10.5120/ijca2018918102

@article{ 10.5120/ijca2018918102,
author = { Bandar Alkhalil, Muazzam Siddiqui },
title = { Factors Affecting Saudi Consumer Trust in E-commerce: A Quantitative Analysis },
journal = { International Journal of Computer Applications },
issue_date = { Nov 2018 },
volume = { 182 },
number = { 25 },
month = { Nov },
year = { 2018 },
issn = { 0975-8887 },
pages = { 41-45 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume182/number25/30136-2018918102/ },
doi = { 10.5120/ijca2018918102 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-07T01:12:30.030965+05:30
%A Bandar Alkhalil
%A Muazzam Siddiqui
%T Factors Affecting Saudi Consumer Trust in E-commerce: A Quantitative Analysis
%J International Journal of Computer Applications
%@ 0975-8887
%V 182
%N 25
%P 41-45
%D 2018
%I Foundation of Computer Science (FCS), NY, USA
Abstract

E-commerce has become one of the best significant businesses around the world. The tremendous development in online shopping makes the business easy to be global and increase the market segmentation for customer’s demand. In World Wide Web huge e-commerce their owners in different geographical. So, this the paper focuses on identifying the main influencing factors on trust for e-commerce based on previous studies and result survey questionnaire. The result of this study clearly shows that which factor is more efficient on trust in e-commerce based on random sample customers in Saudi Arabia.

References
  1. Dictionary, C (2017). Trust Meaning in the Cambridge English Dictionary. http://dictionary.cambridge.org/dictionary/english/trust/. [Online; accessed 15-feb-2017].
  2. Dictionary, O (2017). Trust Meaning in the Oxford English Dictionary. https://en.oxforddictionaries.com/definition/trust/. [Online; accessed 17-feb-2017].
  3. Rousseau, D. M., Sitkin, S. B., Burt, R. S., and Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3):393404.
  4. Lewicki, R. J., McAllister, D. J., and Bies, R. J. (1998). Trust and distrust: New relationships and realities. Academy of management Review, 23(3):438-458.
  5. Barber, B. (1983). The logic and limits of trust. new Brunswick.
  6. Macy, M. W. and Skvoretz, J. (1998). The evolution of trust and cooperation between strangers: A computational model. American Sociological Review, pages 638-660.
  7. Wang, Y. D. and Emurian, H. H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in human behavior, 21(1):105-125.
  8. Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard business review, 74(6):92.
  9. Thaw, Y. Y., Mahmood, A. K., and Dominic, P. (2009). A study on the factors that influence the consumers trust on ecommerce adoption. arXiv preprintarXiv:0909.1145.
  10. Susanto, H. A. and Chang, Y. (2014). Determinants of initial trust formation in electronic commerce acceptance in Indonesia. In Systems, Process and Control (ICSPC), 2014 IEEE Conference on, pages 96-100. IEEE.
  11. McKnight, D. H., Choudhury, V., and Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The Journal of Strategic Information Systems, 11(3):297-323.
  12. Maadi, M., Maadi, M., and Javidnia, M. (2016). Identification of factors influencing building initial trust in e-commerce. Iranian Journal of Management Studies.
  13. Chong, S. K. and Abawajy, J. (2012). E-commerce trust management system reliability. In Information Science and Service Science and Data Mining (ISSDM), 2012 6th International Conference on New Trends in, pages 13-18. IEEE.
  14. Gefen, D., Karahanna, E., and Straub, D. W. (2003). Trust and tam in online shopping: an integrated model. MIS quarterly, 27(1):51-90.
  15. Lee, H. Y., Ahn, H., and Han, I. (2006). Analysis of trust in the e-commerce adoption. In Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), volume 6, pages 113c-113c. IEEE.
  16. Franco, D. P. (2014). Factors and models analysis of consumer trust on e-commerce-doi (http://dx. doi. org/10.17800/2238-8893/aos. v3n1p111-120). Amazônia, Organizações e Sustentabilidade, 3(1):111-120.
  17. Corbitt, B. J., Thanasankit, T., and Yi, H. (2003). Trust and e-commerce: a study of consumer perceptions. Electronic commerce research and applications, 2(3):203-215.
  18. Clemons, E. K., Jin, F., Wilson, J., Ren, F., Matt, C., Hess, T., and Koh, N. (2013). The role of trust in successful ecommerce websites in china: Field observations and experimental studies. In System Sciences (HICSS), 2013 46th Hawaii International Conference on, pages 40024011. IEEE
  19. Li, Y., Zhou, F., Li, J., Liao, Y., and Chai, Y. (2013). Trustworthiness evaluation of registered information in a trusted e-commerce data service. In e-Business Engineering (ICEBE), 2013 IEEE 10th International Conference on, pages 353-357. IEEE.
  20. Panya, A. and Ramingwong, L. (2014). A framework for building trust in b2c e-commerce based on consumer's viewpoint in Thailand. In The 20th Asia-Pacific Conference on Communication (APCC2014), pages 271-276. IEEE.
  21. AKHTER, F. and ALBALAWI, W. (2016). Online trust and young entrepreneurs: A case of Saudi Arabia. Journal of Theoretical & Applied Information Technology, 86(1).
  22. Jadhav, V. and Khanna, M. (2016). Factors influencing online buying behavior of college students: A qualitative analysis. The Qualitative Report, 21(1):1.
  23. Zhu, Q. (2010). Trust service discovery by opinions classification on virtual communities. In Networks Security Wireless Communications and Trusted Computing (NSWCTC), 2010 Second International Conference on, volume 1, pages 281-284. IEEE.
Index Terms

Computer Science
Information Sciences

Keywords

E-commerce Trust Customer Trust Electronic commerce Saudi Arabia Critical Factors B2C e-commerce Online customers Factors.

Powered by PhDFocusTM