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Analysis of User Interface Usability of the Online Single Submission Risk-based Assessment (OSS RBA) System at the Ministry of Investment/BKPM

by Shiraz Husein, Lulu Chaerani Munggaran
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 187 - Number 3
Year of Publication: 2025
Authors: Shiraz Husein, Lulu Chaerani Munggaran
10.5120/ijca2025924828

Shiraz Husein, Lulu Chaerani Munggaran . Analysis of User Interface Usability of the Online Single Submission Risk-based Assessment (OSS RBA) System at the Ministry of Investment/BKPM. International Journal of Computer Applications. 187, 3 ( May 2025), 35-39. DOI=10.5120/ijca2025924828

@article{ 10.5120/ijca2025924828,
author = { Shiraz Husein, Lulu Chaerani Munggaran },
title = { Analysis of User Interface Usability of the Online Single Submission Risk-based Assessment (OSS RBA) System at the Ministry of Investment/BKPM },
journal = { International Journal of Computer Applications },
issue_date = { May 2025 },
volume = { 187 },
number = { 3 },
month = { May },
year = { 2025 },
issn = { 0975-8887 },
pages = { 35-39 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume187/number3/analysis-of-user-interface-usability-of-the-online-single-submission-risk-based-assessment-oss-rba-system-at-the-ministry-of-investmentbkpm/ },
doi = { 10.5120/ijca2025924828 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2025-05-17T02:45:46.478896+05:30
%A Shiraz Husein
%A Lulu Chaerani Munggaran
%T Analysis of User Interface Usability of the Online Single Submission Risk-based Assessment (OSS RBA) System at the Ministry of Investment/BKPM
%J International Journal of Computer Applications
%@ 0975-8887
%V 187
%N 3
%P 35-39
%D 2025
%I Foundation of Computer Science (FCS), NY, USA
Abstract

This research paper examines the usability of the user interface of the Online Single Submission Risk-Based Assessment (OSS RBA) system at the Ministry of Investment/BKPM. The primary objective is to evaluate the system's usability using heuristic evaluation methods to identify areas for improvement while ensuring efficiency and user satisfaction. Additionally, a detailed Exploratory Data Analysis (EDA) was conducted to determine the factors that influence usability and user experience. The findings indicate that key factors include learnability, efficiency, memorability, error handling, and satisfaction. Significant insights into the system’s usability and the correlations among various usability metrics were obtained through hypothesis testing. To provide a comprehensive evaluation, advanced usability metrics and custom heuristic evaluation models were developed. The main contribution of this study is its balanced approach, combining objective usability assessment with user-centric insights to offer practical recommendations for system enhancement. This approach may prove highly beneficial for future improvements in digital government services and offers essential insights for optimizing user experience, ultimately increasing user engagement and adoption of the OSS RBA system.

References
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  2. Gliem, J., & Gliem, R. (2003). Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales. 2003 Midwest Research to Practice Conference in Adult, Continuing, and Community Education.
  3. Kementerian Investasi/Badan Koordinasi Penanaman Modal (BKPM). (2019). Laporan Kinerja BKPM 2015-2019.
  4. Kumalasari, D. & W. F. (2021). Penanaman Modal Asing Langsung dan Dampaknya pada Perekonomian Indonesia Journal: Jurnal Investasi dan Manajemen. Jurnal Investasi Dan Manajemen, 15(2).
  5. Little, S. (2008). The Trouble with Computers: Usefulness, Usability, and Productivity, Thomas K. Landauer, Cambridge, MA, MIT Press, 1995, x + 425 pp. US27.50 (hbk), ISBN 0 262 1 2186 7. Prometheus, 15, 433–436. https://doi.org/10.1080/08109029708632094
  6. Nielsen, J. (1994). Usability engineering. Morgan Kaufmann.
  7. World Bank. (2020). Ease of Doing Business Rankings.
Index Terms

Computer Science
Information Sciences

Keywords

Heuristic Evaluation Usability OSS RBA Usability

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