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Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government

International Journal of Computer Applications
© 2013 by IJCA Journal
Volume 67 - Number 18
Year of Publication: 2013
Munish Gupta
Jagmohan Mago

Munish Gupta and Jagmohan Mago. Article: Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government. International Journal of Computer Applications 67(18):16-22, April 2013. Full text available. BibTeX

	author = {Munish Gupta and Jagmohan Mago},
	title = {Article: Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government},
	journal = {International Journal of Computer Applications},
	year = {2013},
	volume = {67},
	number = {18},
	pages = {16-22},
	month = {April},
	note = {Full text available}


In this paper, a fuzzy expert system has been developed for categorizing service provider in e-government service center environment. On the basis of data to be collected through case studies carried out within service center, the categories has been derived for service providers based on demographic, experience, and behavioral attributes. The fuzzy expert system will assign service provider to the pre-defined categories and provides the corresponding membership values given into the system using fuzzy logic. A prototype system has been proposed and designed in this paper to identify the type service provider based on the demographic, experience and behavioral attributes.


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