CFP last date
21 October 2024
Reseach Article

The Effect of Socio-Technical Enablers on Knowledge Sharing in Institutions of Higher Learning: A Proposed Model

Published on August 2011 by Shiva Jahani, Azura Abdullah Effendi, T. Ramayah
Fourth Annual International Business Conference
Foundation of Computer Science USA
IBC - Number 1
August 2011
Authors: Shiva Jahani, Azura Abdullah Effendi, T. Ramayah
7111d8fe-65bf-4d55-9d6b-5cd389ecfd8c

Shiva Jahani, Azura Abdullah Effendi, T. Ramayah . The Effect of Socio-Technical Enablers on Knowledge Sharing in Institutions of Higher Learning: A Proposed Model. Fourth Annual International Business Conference. IBC, 1 (August 2011), 31-33.

@article{
author = { Shiva Jahani, Azura Abdullah Effendi, T. Ramayah },
title = { The Effect of Socio-Technical Enablers on Knowledge Sharing in Institutions of Higher Learning: A Proposed Model },
journal = { Fourth Annual International Business Conference },
issue_date = { August 2011 },
volume = { IBC },
number = { 1 },
month = { August },
year = { 2011 },
issn = 0975-8887,
pages = { 31-33 },
numpages = 3,
url = { /proceedings/ibc/number1/3255-ibc043/ },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Proceeding Article
%1 Fourth Annual International Business Conference
%A Shiva Jahani
%A Azura Abdullah Effendi
%A T. Ramayah
%T The Effect of Socio-Technical Enablers on Knowledge Sharing in Institutions of Higher Learning: A Proposed Model
%J Fourth Annual International Business Conference
%@ 0975-8887
%V IBC
%N 1
%P 31-33
%D 2011
%I International Journal of Computer Applications
Abstract

In this rapidly changing world towards a “Knowledge based economy”, knowledge is gradually being considered as the most important key driver of this economy. Effective Knowledge management program that include acquire, use, and leverage within the organization will help the success of economies in the future. However, most organizations attempt to focus on systems and tools, rather than on the critical part which is knowledge sharing within the organization. Knowledge sharing is vital in university because the majority of the employees are knowledge workers. This is a conceptual study on the enablers of knowledge sharing based on the soci- technical theory with a view to suggest how the theory can be applied to improve higher education system. The role of knowledge delivery personnel has to be emphasized in addition to technology. Socio-technical approach are studied which recognize interaction between social and technologies. This paper studies to identify the major problems that hinder KS pract.ice focusing on leadership role in higher education to develop collaborative work towards a goal to help overcome problems using technical aspects, involving people and processes.

References
  1. Alavi, M. and Leidner, D. E. (2001). Knowledge and knowledge Management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-136.
  2. Alavi, M. and Leidner, D. E. (1999). Knowledge management systems: issues, challenges, benefits. Communications of AIS, 1(7), 2-41.
  3. Allee, V. (2000). Knowledge networks and communities of practice. OD Practitioner: Journal of the organizational Development Network, 32(4).Retrieved 14 February 2005 http://www.odnetwork.org/odponline/vol32n4/knowledgenets.html.
  4. Barth, S. (2000). KM horror stories, Knowledge Management, 3(10), 36-40.
  5. Bartol, K. and Srivastava, A.(2002). Encouraging Knowledge Sharing: The Role of Organizational Reward Systems. Journal of Leadership & Organizational Studies, 19(1), 64-77.
  6. Bass, B. (1985). Leadership and Performance Beyond Expectations. New York: The Free Press.
  7. Bass, B. M. and Avolio, B. J.(1993). Transformational leadership: a response to critiques, in Chemers, M. M, Ayman, R (Eds), Leadership Theory and Research: Perspectives and Directions, Academic Press, San Diego, CA.
  8. Bass, B. M. and Avolio, B. J.(1994). Improving Organizational Effectiveness through Transformational Leadership. Thousand Oaks, CA: Sage.
  9. Bates, A. W. (2000). Managing Technological Change. Strategies for college and university leaders. San Francisco: Jossey-Bass.
  10. Bernbom, G. (Ed.). (2001). Information Alchemy: The Art and Science of Knowledge Management. Educause Leadership Series Number 3, San Francisco: Jossey-Bass.
  11. Berson, Y., Nemanich, L.A., Waldman, D.A., Galvin, B. M. and Keller, R. T. (2006). Leadership and organizational learning: a multiple levels perspective.The Leadership Quarterly, 17(6), 577-94.
  12. Bhatt, G.(2001). Knowledge management in organizations: Examining the interactions between technologies, techniques, and people.Journal of Knowledge Management, 5(1), 68-75.
  13. Bock, G. W. and Kim, Y. (2002). Breaking myths of rewards: An exploratory study of attitudes about Knowledge sharing. Information Resources Management Journal, 15(2), 14-21. Burns, J. M. (1978). Leadership. New York: Harper & Row, New York, NY.
  14. Chen, L. Y. and Barnes, F. B. (2006). Leadership behaviors and knowledge sharing in professional service firms engaged in strategic alliances. The Journal of Applied Management and Entrepreneurship, 11(2), 51 – 69.
  15. Choi, B. and Lee, H. (2003). An empirical investigation of KM styles and their effect on corporate performance. Information & Management, 40(5), 403-17.
  16. Conger, J. A. and Kanungo, R.N. (1998). Charismatic Leadership in Organizations. Thousand Oaks, CA:Sage Publications.
  17. Cummings, J. N. (2004). Work groups, structural diversity and knowledge sharing in a global organization. Management Science, 50(3), 352-364.
  18. Davenport, T. (1998). Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press.
  19. Davenport, T. H. and Prusak, L. (2000). Work Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston: MA.
  20. Davenport, T. H. (1994). Saving IT’s soul: human-centered information management. Harvard Business Review, 72(2), 119-31.
  21. Den Hartog, D. N., Van Muijen, J. J. and Koopman, P. L. (1997). Transactional versus transformational leadership: an analysis of the MLQ. Journal of Occupational and Organizational Psychology, 70(1),19–29.
  22. Drucker, P. F. (1993). Post- capitalist society. Butterworth Heinemann:Oxford.
  23. Dyer, J. and Nobeoka, K.(2000). Creating and managing a high performance knowledge-sharing network: the Toyota Case. Strategic Management Journal, 21(3), 345-367
  24. Fahey, L. and Prusak, L. (1998). The eleven deadliest sins of knowledge management. California Management Review, 40, 265-76.
  25. Graetz, F. (2000). Strategic change leadership. Management Decision, 38(8), 550-64.
  26. Gray, P. (2001). The impact of knowledge repositories on power and control in the workplace. Information technology & people , 14(4), 364-384.
  27. Gupta, A. and Govindarajan, V. (2000). Knowledge management's social dimension: Lessons from Nucor Steel. Sloan Management Review, fall, 71-80.
  28. Hall, H. (2001). Input-friendliness: motivating knowledge sharing across intranets. Journal of Information Science, 27(3), 139-46.
  29. Hoefling, T. (2001). Working virtually: Managing people for successful virtual teams and organizations. Sterling, VA: Stylus Publishing.
  30. Inkpen, A. C. (2000). Learning through joint ventures: a framework of knowledge acquisition. Journal of Management Studies, 37(7), 1019–1043.
  31. Ipe, M. (2003). Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development review, 2(4), 337-359
  32. Karlsen, J. T. and Gottschalk, P. (2004). Factors Affecting Knowledge Transfer in IT Projects. Engineering Management Journal, 16(1), 3-10.
  33. Kakabadse, A. and Kakabadse N. (1999). Essence of Leadership. International Thomson Business Press, London.
  34. Kidwell, J. J., Vander, K. M. and Johnson, S. L. (2000). Applying corporate knowledge management practices in higher education. Educause Quarterly, 23(4), 28-33.
  35. Kolekofski, K. E., & Heminger, A. R. (2003). Beliefs and attitudes affecting intentions to share information in an organizational setting. Information & Management, 40(6), 521-532.
  36. Kyriakidou, O. (2004). Developing a knowledge sharing culture. Management Services, 48(6), 22-23.
  37. Lin, H.-F. and Lee, G. G. (2004). Perception of senior managers toward knowledge sharing behavior. Management Decision, 42(1), 108-125.
  38. Ling, C. W., Sandhu, M. S. and Jain, K. K. (2009). Knowledge sharing in an American multinational company based in Malaysia. Journal of Workplace Learning, 21(2), 125-142.
  39. McDermott, R. and O.Dell, C. (2001). Overcoming cultural barriers to sharing knowledge. Journal of Knowledge Management, 5(1), 76 - 85.
  40. Matzler, K., Rier, M., Hinterhuber, H.H., Renzl, B. and Stadler, C. (2005). Methods and concepts in management: significance, satisfaction and suggestions for further research: perspectives from Germany, Austria and Switzerland. Strategic Change, 14(1), 1-13.
  41. Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37
  42. Nonaka, I. T. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, Oxford.
  43. Norris, D. M., Mason, J., Robson, R., Lefrere, P. and Collier, G. (2003). A revolution in knowledge sharing. Educause Review, 38(5), 14-26.
  44. O’Dell, C., Wiig, K. and Odem, P. (1999). Benchmarking univeils emerging knowledge management strategies. Benchmarking : An International review, 6(3), 202- 11.
  45. Pan, S. and Scarbrough, L. (1998). A socio-technical view of knowledge sharing at Buckman Laboratories. Journal of Knowledge Management, 2(1), 55–66.
  46. Pauline, D. and Mason, D. (2002). New Zealand Knowledge Management Survey: Barriers and Drivers, Available online at: http:// nzkm.sites.totallydigital.co.nz/assets/survey.pdf
  47. Petrides, A.L. and Nodine, R.T. (2003). Knowledge management in education: defining the landscape.The institution for the study of knowledge management in education Press, USA.
  48. Polanyi, M. (1997). The tacit dimension. London, UK: Routledge & Kegan Paul.
  49. Reid, I. C. (2000). The web knowledge management and universities Paper, The Sixth Australian World Wide Web Conference, Cairns, Qld Australia.
  50. Reid, F. (2003). Creating a knowledge-sharing culture among diverse business units. Employment Relations Today, 30(3), 43-49.
  51. Ribiere, V. M. and Sitar, A. (2003). Critical role of leadership in nurturing knowledge – supporting culture. Knowledge Management Research & Practice, 1(1), 39-48 Riege, A. (2005). Three dozen knowledge sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18-35.
  52. Ruggles, R. (1998). The state of the nation: knowledge management in practice, California Management Review, 40(3), 80-9.
  53. Scott, E. B. (2003). The role of transformational and transactional leadership in creating, sharing and exploiting organizational knowledge. Journal of leadership & Organizational Studies, 9(4), 32-44
  54. Southon, F. C. G., Todd, R. J. and Seneque, M. (2002). Knowledge management in three organizations: An exploratory study. Journal of the American Society for Information Science and Technology, 53(12), 1047-1059.
  55. Srivastava, A. and Bartol, K. M. (2006). Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance. Academy of Management Journal, 49(6), 1239-1251.
  56. Sveiby, K. E. (1997). The New Organizational Wealth: Managing & Measuring Knowledge- Based Assets. San Francisco: Berrett-Koehler Publishers.
  57. Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17, Winter Special Issue, 27-43.
  58. Torrisi, S. (1998). Industrial organization and innovation: An international study of the software industry. Northampton, MA: Edward Elgar Publishing.
  59. Yukl, G. (1989). Managerial Leadership. A Review of theory and research, 15(2), 251-289.
  60. Yukl, G. (2006). Leadership in organizations, Sixth edition. Upper Saddle River, NJ: PrenticeHall.
  61. Wah, L. (2000). Making knowledge stick. In: J.W. Cortada and J.A. Woods, Editors, The knowledge management yearbook 2000–2001, Butterworth-Heinemann, Woburn, MA (2000), 145–156.
  62. Zhao, C., Gutl. C. and Chang, E. (2008). How modern technology in knowledge management can support higher education institutions in modern learning settings.ICL Conference. Sep, 24-26.
Index Terms

Computer Science
Information Sciences

Keywords

Knowledge Management (KM) knowledge sharing leadership academics knowledge workers socio-technical system