|International Conference on Technology Systems and Management
|Foundation of Computer Science USA
|ICTSM - Number 2
|Authors: Tapati Bandopadhyay, Pradeep Kumar, Anil K Saini
Tapati Bandopadhyay, Pradeep Kumar, Anil K Saini . The Control Parameters for New-age IT Infrastructure Options. International Conference on Technology Systems and Management. ICTSM, 2 (None 2011), 44-52.
Control is imperative to effective service delivery. Monitoring the control parameters of IT infrastructure elements thereof is of paramount importance both for IT and IT-enabled businesses. These parameter-values need to be captured from service delivery environment of any IT-enabled business. The new-age IT infrastructure models are promising with cloud and virtualization technology options and web-based service-delivery models. But without effective control, even these highly efficient solutions will yield below-optima results. By pragmatically monitoring the parameters that define or govern the run-time service delivery environment, IT services supporting businesses will become transparent, predictable, accurate, cost-viable and quality-effective. In this paper, we create a parameters-based control framework of the new-age IT Infrastructure. Operationally, this framework can be used for IT-user organizations as well as service providers, to track their delivery concerns. Strategically, this framework may serve as a baseline template to plan for a minimal set of parameters recoded as operational data-points from the real-time run-time IT infrastructure operations environment.