Call for Paper - January 2023 Edition
IJCA solicits original research papers for the January 2023 Edition. Last date of manuscript submission is December 20, 2022. Read More

Web Services and e-Shopping Decisions: A Study on Malaysian e-Consumer

Print
PDF
Wireless Information Networks & Business Information System
© 2011 by IJCA Journal
Number 2 - Article 5
Year of Publication: 2011
Authors:
Arasu Raman
Viswanathan Annamalai

Arasu Raman and Viswanathan Annamalai. Web Services and e-Shopping Decisions: A Study on Malaysian e-Consumer. IJCA Special Issue on Wireless Information Networks & Business Information System (2):54–60, 2011. Full text available. BibTeX

@article{key:article,
	author = {Arasu Raman and Viswanathan Annamalai},
	title = {Web Services and e-Shopping Decisions: A Study on Malaysian e-Consumer},
	journal = {IJCA Special Issue on Wireless Information Networks & Business Information System},
	year = {2011},
	number = {2},
	pages = {54--60},
	note = {Full text available}
}

Abstract

The trend of the new world starts with online purchasing that caters today’s modern business and technological world. E-consumers are increasing tremendously around the world as the ways of purchasing become more user-friendly and the need for e-shoppers becomes more intense. The study focuses on perceptive and manipulating the decision of e-shoppers to create a base for marketers and consumers involved with Malaysian e-business market. Although Malaysia has been improving its E-commerce and the IT industry, most of the citizens still maintain a certain degree of thought when it comes to online purchasing. The researchers used comprehensive survey data to collect and analyze the e-consumers’ perspective of shopping decisions. A total of 230 valid feedbacks were obtained from the respondents with the study proves that there are many factors affecting online purchasing decision. As a result internet purchasing will still be a strong upcoming upon the synchronization and understanding of the issues by both e-marketers and e-consumers.

Reference

  • S. Bellman, G. Lohse, and Johnson, “E.Predictors of online buying behavior,” Communications of the ACM (42:12), 1999, pp.32-38.
  • A. Bhatnagar, S. Misra, and H. R. Rao, “Online risk, convenience, and Internet shopping behavior,” Communications of the ACM (43:11), 2000, pp.98-105.
  • Y. Chi, C. Lin, and L. Tang, “Gender differs: Assessing a model of online purchase intentions in e-tail service,” International Journal of Service Industry Management, 16(5), 2005, pp.416-435.
  • B. Doolin, S. Dillon, F. Thompson and J. Corner, “Perceived risk, the Internet shopping experience, and online purchasing behavior: A New Zealand perspective,” Journal of Information Management, 13(2), 2005, pp.66-88.
  • T. W. Dillon, and H. L. Reif, “Identifying purchase perceptions that promote frequent e-commerce buying,” International Journal of Electronic Marketing and Retailing, 1(1), 2006, pp.48-66.
  • J. Jahng, H. Jain, and K. Ramamurthy, “The impact of electronic commerce environment on user behavior,” E-service Journal (1:1), 2001, pp. 41-53.
  • M. Koufaris, A. Kambil, and P. LaBarbera, “Consumer behavior in Web-based commerce: and empirical study,” International Journal of Electronic Commerce, (6:2), 2002, pp. 115-138.
  • T. Liang, and H. Lai, “Electronic store design and consumer choice: an empirical study,” Proceedings of the 33rd Hawaii International Conference on Sciences, 2000
  • H. Y. Leong and K. S. Lee, “Buying via Internet”. http://biz.thestar.com.my/news/story, 2009.
  • Malaysian Communication and Multimedia Commission (MCMC), “Internet users in Malaysian household,” 2008, http://www.skmm.gov.my , 2 February 2010.
  • Ragins, Edna Johnson and Alan J. Greco., “Customer Relationship Management and E-Business: More Than a Software Solution,” Review of Business, 24(1), 2003, pp.25.
  • A. D. Johnston, M. Wade and R. McClean, “Does E-Business Matter to SMEs? A Comparison of the Financial Impacts of Internet Business Solutions on European and North American SMEs,” Journal of Small Business Management, 45(3), 2007, pp.354.
  • G. Shergill, and Z. Chen, “Web-based shopping: Attitudes towards online shopping in New Zealand,” Journal of Electronic Commerce Research, 6(2), 2005, pp.79-92.
  • M. Wang, C. Chen, S. Chang, and Y. Yang, “Effects of online shopping attitudes, subjective norms, and control beliefs on online shopping intentions: A test of the theory of planned behavior,” International Journal of Management, 24(2), 2007, pp.296- 302.
  • A. Vellido, P. Lisboa, and K. Forsythe, “Quantitative characterization and prediction of on-line purchasing behavior: A latent variable approach,” International Journal of Electronic Commerce (4:4), 2000, pp. 83-104.
  • R. Arasu and A. Viswanathan, “Web as new advertising media among the Net Generation: A study on university students in Malaysia,” Journal of Business and Policy Research, 5(1), 2010, pp.79-86.
  • A. Smith, C.J. Morris-Paul, W.R. Goe, and M. Kenney, “Computer and internet use by Great Plains farmers: determinants and performance implications,” Journal of Agricultural and Resource Economics, 29(3), 2004, pp.481-500.
  • J. Sabuhoro, and P. Wunsch, “Computer technology adoption by Canadian farm businesses: An analysis based on the 2001 census of agriculture,” Statistics Canada, Agricultural Division, Working Paper No. 65, 2003.
  • M.T. Batte, “Computers on Ohio farms: How used and how useful,” The Ohio State University, Division of Agricultural, Environmental, and Development Economics, Report Series, AEDE-RP-0040-03, 2003.
  • M.T Batte, E. Jones, and G.D. Schnitkey, “Computer use by Ohio commercial farmers,” American Journal of Agricultural Economics, 72 (4), 1990, pp.935-945.
  • B. A. Gloy, and J.T. Akridge, “Computer and internet adoption on large U.S farms, “International Food and Agribusiness Management Review, 3, 2000, pp.323-338.
  • S. Ernst, and M. Tucker, “Agriculture a look at adoption and diffusion of information technology,” Paper Presented at the International Meeting of Agricultural Communicators in Education, Georgia, 2002.