CFP last date
22 April 2024
Reseach Article

Adoption of Mobile Payments in Kenyan Businesses: A case study of Small and Medium Enterprises (SME) in Kenya

by Erick O. Otieno, andrew M. Kahonge
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 107 - Number 7
Year of Publication: 2014
Authors: Erick O. Otieno, andrew M. Kahonge
10.5120/18761-0041

Erick O. Otieno, andrew M. Kahonge . Adoption of Mobile Payments in Kenyan Businesses: A case study of Small and Medium Enterprises (SME) in Kenya. International Journal of Computer Applications. 107, 7 ( December 2014), 5-12. DOI=10.5120/18761-0041

@article{ 10.5120/18761-0041,
author = { Erick O. Otieno, andrew M. Kahonge },
title = { Adoption of Mobile Payments in Kenyan Businesses: A case study of Small and Medium Enterprises (SME) in Kenya },
journal = { International Journal of Computer Applications },
issue_date = { December 2014 },
volume = { 107 },
number = { 7 },
month = { December },
year = { 2014 },
issn = { 0975-8887 },
pages = { 5-12 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume107/number7/18761-0041/ },
doi = { 10.5120/18761-0041 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T22:40:25.379842+05:30
%A Erick O. Otieno
%A andrew M. Kahonge
%T Adoption of Mobile Payments in Kenyan Businesses: A case study of Small and Medium Enterprises (SME) in Kenya
%J International Journal of Computer Applications
%@ 0975-8887
%V 107
%N 7
%P 5-12
%D 2014
%I Foundation of Computer Science (FCS), NY, USA
Abstract

This study focuses on adoption of mobile payment on business in Kenya. We employ Technology, Organization and Environment (TOE) to identify factors that motivate SME to adopt mobile payment methods in their businesses. To achieve this, we performed a cross-sectional survey and sampled 317 SMEs from three strata; hotels and restaurants, tours and travel and supermarkets. Structured Equation Model (SEM) analysis reveals a significant relationship between all indicators and latent variables; Technology, Organization and Environment. Based on these results, we then present a validated framework for the adoption of Mobile Payment platforms in SMEs.

References
  1. R. Ahmad and Z Yunos, "The Application of Mixed Method in Developing a Cyber Terrorism Framework," Journal of Information Security, vol. 3, no. 3, pp. 209-214, 2012, doi: 10. 4236/jis. 2012. 33026.
  2. C Toma, "M-Payments Issues and Concepts," Informatica Economica, Academy of Economic Studies, vol. 16, no. 3, pp. 117-123, 2012, Availablefrom www. revistaie. ase. ro.
  3. J Mutua, I N Oteyo, and A W Njeru, "The Extent of E-Commerce Adoption among Small and Medium Enterprises in Nairobi, Kenya," International Journal of Business and Social Science , vol. 4, no. 9, pp. 116-122, 2013, Available from http://www. ijbssnet. com.
  4. J N. K Kinnuthia and D M Akinusi, "The magnitude of barriers facing e-commerce businesses in Kenya," Journal of Internet and Information Systems, vol. 4, no. 1, pp. 12-27, 2014.
  5. Z N Jobodwana, "E-Commerce and Mobile Commerce in South Africa: Regulatory Challenges," J. Int. Commercial Law Technol, vol. 4, no. 4, pp. 287-298, 2009, Available from http://www. jiclt. com/index. php/jiclt/article/viewFile/93/92l.
  6. M A Asiabugwa and J Munyoki, "E-commerce Strategy and Performance of Commercial Banks in Kenya," African Journal of Business and Management, vol. 3, 2013, Available from http://www. aibuma. org/archive/journal/vol_three/PAPER%203. pdf.
  7. L Chaix and D Torre, "Which economic model for," in 23rd European Regional Conference of the International Telecommunication, Vienna, Austria, 2012, available at: http://hdl. handle. net/10419/60380.
  8. T Dahlberg, N Mallat, J Ondrus, and A Zmijewska, Mobile Payment Market and Research - Past, Present and Future Proceedings: Proceedings of Helsinki Mobility Roundtable, 2006, Available from http://sprouts. aisnet. org/6-48.
  9. E H Diniz, F G Vargas, and J P Albuquerque, "Mobile Money and Payment: a literature review based on academic and practitioner-oriented publications (2001-2011)," in Proceedings of SIG GlobDev Fourth Annual Workshop, Shanghai, China, 2011, Available from http://www. scribd. com/doc/93386441/24-REVISED-Diniz-Mobile-Money-and-Payment-Nov-14-2011.
  10. G C Bruner, S A Kumar, and T Clark, "Toward a Unified Theory of Consumer Acceptance Technology, Psychology & Marketing," Wiley Periodicals, Inc, vol. 24, no. 12, pp. 1059-1084, 2007, http://dx. doi. org/10. 1002/mar. 20196.
  11. M Mbogo, "The Impact of Mobile Payments on the Success and Growth of Micro-Business: The Case of M-Pesa in Kenya," vol. 2, no. 1, 2010, Available fromhttp://www. ajol. info/index. php/jolte/article/view/51998.
  12. R P Bagozzi, "The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift," vol. 8, no. 4, 2007, Available from www. aisel. aisnet. org.
  13. V Venkatesh, J Y. L Thong, and X Xu, "Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology," vol. 36, no. 1, pp. 157-178, February 2012.
  14. Yoon, "An empirical investigation of factors affecting organizational Adoption of virtual worlds," Ph. D. dissertation 2009.
  15. K Sargent, P Hyland, and S Sawang, "Factors Influencing the Adoption of Information Technology in a Construction Business Kimberley," vol. 12, no. 2, 2012, Available fromhttp://epress. lib. uts. edu. au/journals/index. php/AJCEB/article/view/72.
  16. K Wanjau, N R Macharia, and E M. A Ayodo, "The magnitude of barriers facing e-commerce businesses in Kenya," vol. 4, no. 1, pp. 12-27, 2014.
  17. K Zhu, K L Kraemer, S Xu, and J Dedrick, "Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E- Business in the Financial Services Industry," vol. 21, no. 1, pp. 17-54, 2004, Available from http://www. jstor. org/stable/40398783.
  18. M Mugenda and A G Mugenda, Research Methods: quantitative and qualitative approaches. Nairobi: ACTS press, 2003.
  19. J Daniel, Sampling Essentials. : Sage Publications, Inc, 2012, ch. Chapter 5: Choosing the type of probability sampling, pp. 131-132.
  20. S L Hoe, "Issues and procedures in adopting structural equation modelling technique," vol. 3, no. 1, pp. 76-83, 2008, Available from http://jaqm. ro/issues/volume-3,issue-1/pdfs/hoe. pdf.
  21. P Tobbin and J K. M Kuwornu, "Adoption of Mobile Money Transfer Technology: Structural Equation Modeling Approach," vol. 3, no. 7, 2011, Available from www. iiste. org.
  22. M J Mayhew, S M Hubbard, C J Finelli, and T S Harding, "Using Structural Equation Modeling to Validate the Theory of Planned Behavior as a Model for Predicting Student Cheating," vol. 32, no. 4, pp. 441-468, 2009.
  23. S Gupta and H Xu, "Examining the Relative Influence of Risk and Control on Intention to Adopt Risky Technologies," vol. 5, no. 4, 2010.
Index Terms

Computer Science
Information Sciences

Keywords

Mobile Payment Structured Equation Model Technology Organizational and Environmental Theory Technology Acceptance.