CFP last date
22 April 2024
Call for Paper
May Edition
IJCA solicits high quality original research papers for the upcoming May edition of the journal. The last date of research paper submission is 22 April 2024

Submit your paper
Know more
Reseach Article

A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling

by Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 12 - Number 12
Year of Publication: 2011
Authors: Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez
10.5120/1736-2357

Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez . A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling. International Journal of Computer Applications. 12, 12 ( January 2011), 24-31. DOI=10.5120/1736-2357

@article{ 10.5120/1736-2357,
author = { Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez },
title = { A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling },
journal = { International Journal of Computer Applications },
issue_date = { January 2011 },
volume = { 12 },
number = { 12 },
month = { January },
year = { 2011 },
issn = { 0975-8887 },
pages = { 24-31 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume12/number12/1736-2357/ },
doi = { 10.5120/1736-2357 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T20:01:28.729644+05:30
%A Atsa Etoundi Roger
%A Fouda Ndjodo Marcel
%A Atouba Christian Lopez
%T A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling
%J International Journal of Computer Applications
%@ 0975-8887
%V 12
%N 12
%P 24-31
%D 2011
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Modeling business processes is very complex because it requires bringing together several dynamic parameters. Notably, quality requirements of customers of the organization, business process related tasks and requirements expressed by business executives of the organization each being considered by its level of importance. In this paper, we propose an approach based on two axes which aim at merging three dynamic parameters in modeling a business process. The first theme revolves around two main activities: (i) identification of viewpoints of the beneficiaries of business process services; (ii) the definition of indicators and performance factors of the organization as well as quality factors of clients of the said organization. In the second axis, we shall demonstrate, (i) the validation of levels of importance associated with the expressed requirements by business executives; (ii) the impact of this approach in the definition of business process activities (iii) the critical deduction scheme and the critical business processes requirement model, depending on the quality factors of the organization’s customers. The diagram of a critical process is the set of tasks essential to the satisfaction of customers of that organization. Quality factors are subjective information from which the beneficiary rests his judgment on the service rendered by the business process. It was noted at the end of this paper, a new vision towards which modeling business processes seeks to arrive at. This vision was named the modeling approach by triangulation of business processes.

References
  1. R. Atsa Etoundi, M. Fouda Ndjodo, Christian Lopez Atouba, “A Goal Oriented Approach or the Definition of a Business Process Requirement Model”, International Journal of Computer Applications 9(7):1–7, 2010
  2. R. Atsa Etoundi, M. Fouda Ndjodo, Christian Lopez Atouba, “A Goal Based Approach for QFD Refinement in Systematizing and Identifying Business Process Requirements”, IJCSI, 2010
  3. Mouhamed Diouf, « Spécification Et Mise En œuvre D'un Formalisme De Règles Métier», thèse n°3507, Université Bordeaux I, décembre 2007.
  4. Hang-Wai Law, Meng Hua, “Using Quality Fonction Deployment in Singulation Process Analysis”, Engineering Letters, February 2007.
  5. Anis Ferchichi, « contribution a l’intégration des processus métiers : application a la mise en place d’un référentiel qualité multi-vues», thèse, Université Bordeaux I, 2008.
  6. Lubars, M., Potts, C., Richer, C.: A review of the state of the practice in requirements modeling.Proc. IEEE Symp. Requirements Engineering, San Diego 1993.
  7. Karen Mc Graw, Karan Harbison, User Centered Requirements, The Scenario-Based Engineering Process. Lawrence Erlbaum Associates Publishers, 1997.
  8. The Standish Group, Chaos. Standish Group Internal Report, http://www.standishgroup.com/chaos.html, 1995
  9. R. Atsa Etoundi, M. Fouda Ndjodo, « Human Resource Constraints driven Virtual Workflow Specification », IEEE SITIS pp 176-182, 2005.
  10. R. Atsa Etoundi, M. Fouda Ndjodo, « Feature-Oriented Business Process and Workflow », IEEE SITIS pp 114- 121, 2005.
  11. Farida Semmak, Joël Brunet, « Un métamodèle orienté buts pour spécifier les besoins d’un domaine », 23e Congrès INFORSID, pp 115-132, mai 2005.
  12. Lubars, M., Potts, C., Richer, C.: A review of the state of the practice in requirements modeling.Proc. IEEE Symp. Requirements Engineering, San Diego 1993.
  13. Karen Mc Graw, Karan Harbison, User Centered Requirements, The Scenario-Based Engineering Process. Lawrence Erlbaum Associates Publishers, 1997.
  14. Farida Semmak, Joël Brunet, « Un métamodèle orienté buts pour spécifier les besoins d’un domaine », 23e Congrès INFORSID, pp 115-132, mai 2005.
  15. Cardozo R., An Experimental Study of Customer Effort, Expectation and Satisfaction, Journal of Marketing Research, 2, pp: 244-249, 1965.
  16. Gronroos Christian, Strategic Management and Marketing in the Service Sector, Helsingfors: Swedish School of Economics and Racine.- Administration, 1982
  17. Grönroos C. A Service Quality Model and its Marketing Implications, European Journal of Marketing, 4, pp: 36- 44, 1984.
  18. Parasuraman A., Zeithaml Valarie A. and Berry Leonard L., SERVQUAL : A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, 64, 1, pp: 12-40, 1988 .
  19. Parasuraman A., Berry Leonard L. and Zeithaml Valarie A., A Conceptual Model of Service Quality and its Implications for Future Research, Journal of Marketing, 49, pp: 41-50, 1985.
  20. Oliver Richard L. (1980), A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions, Journal of Marketing Research, 17, pp: 460-469,1980.
  21. Parasuraman A., Berry Leonard L. and Zeithaml Valarie A., Refinementand Reassessment of the SERVQUAL Scale, Journal of Retailing, 67, 4, pp: 420-450, 1991.
  22. Howard et Sheth (1969), The Theory of Buyer Behavior, New York, John Wiley and sons.
  23. Eiglier P. et Langeard E., Servuction - Le marketing des services, Stratégie et Management, Paris, Mc Graw-Hill, 1987.
  24. Olshavsky R.W. et Miller J.A. (1972), Consumer Expectations, Product Performance and Perceived Product Quality, Journal of Marketing Research, 9, pp: 19-21, 1987.
  25. Churchill G.A. et Surprenant C., An Investigation into the Determinants of Customer Satisfaction, Journal of Marketing Research, 19, pp : 491-504, 1982.
  26. Hafedh Mili, Guitta Bou Jaoude, Eric lefebvre, Guy Tremblay, and Alex Petrenko. Business process modeling languages : Sorting through the alphabet soup. Rapport de recherché, Département d’Informatique, UQAM, Janvier 2004.
  27. Bernard Debauche and Patrick Megard. BPM Business Process Management : Pilotage métier de l’entreprise . Hermes Science Publications, 2004.
  28. M. Fouda Ndjodo, P. Essawe Ndedi, R. Atsa Etoundi, An Interperspective-Oriented Business Process Modeling Approach, Bider and al. (Eds): BPMDS 2010 and EMMSAD 2010, LNBIP 50, pp. 145-156, 2010, Springer-Verlag Berlin Heidelberg 2010.
  29. Carman James M., Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions, Journal of Retailing, 66, printemps, pp : 33- 55, 1990.
  30. Alain Fernandez, Les nouveaux tableaux de bord des managers : Le projet décisionnel dans sa totalité, Quatrième édition, Groupe Eyrolles, ISBN : 978-2-212-54124-3, 2008.
  31. R. Atsa Etoundi, M. Fouda Ndjodo, Christian Lopez Atouba, “A Model Based Business Process Requirement Rule Specification, International Journal of Computer Applications 11(9):17–24, December 2010.
  32. Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez, Business Process Requirement Engineering. International Journal on Computer Science and Engineering, volume 2, n° 9, December 2010.
Index Terms

Computer Science
Information Sciences

Keywords

Business Process Modeling Requirement Engineering Software Component Specification language Application Engineering Requirement representation Quality of Service Business Process Quality of Service Key performance Indicator