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Reseach Article

A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling

by Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 12 - Number 12
Year of Publication: 2011
Authors: Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez
10.5120/1736-2357

Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez . A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling. International Journal of Computer Applications. 12, 12 ( January 2011), 24-31. DOI=10.5120/1736-2357

@article{ 10.5120/1736-2357,
author = { Atsa Etoundi Roger, Fouda Ndjodo Marcel, Atouba Christian Lopez },
title = { A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling },
journal = { International Journal of Computer Applications },
issue_date = { January 2011 },
volume = { 12 },
number = { 12 },
month = { January },
year = { 2011 },
issn = { 0975-8887 },
pages = { 24-31 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume12/number12/1736-2357/ },
doi = { 10.5120/1736-2357 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T20:01:28.729644+05:30
%A Atsa Etoundi Roger
%A Fouda Ndjodo Marcel
%A Atouba Christian Lopez
%T A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling
%J International Journal of Computer Applications
%@ 0975-8887
%V 12
%N 12
%P 24-31
%D 2011
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Modeling business processes is very complex because it requires bringing together several dynamic parameters. Notably, quality requirements of customers of the organization, business process related tasks and requirements expressed by business executives of the organization each being considered by its level of importance. In this paper, we propose an approach based on two axes which aim at merging three dynamic parameters in modeling a business process. The first theme revolves around two main activities: (i) identification of viewpoints of the beneficiaries of business process services; (ii) the definition of indicators and performance factors of the organization as well as quality factors of clients of the said organization. In the second axis, we shall demonstrate, (i) the validation of levels of importance associated with the expressed requirements by business executives; (ii) the impact of this approach in the definition of business process activities (iii) the critical deduction scheme and the critical business processes requirement model, depending on the quality factors of the organization’s customers. The diagram of a critical process is the set of tasks essential to the satisfaction of customers of that organization. Quality factors are subjective information from which the beneficiary rests his judgment on the service rendered by the business process. It was noted at the end of this paper, a new vision towards which modeling business processes seeks to arrive at. This vision was named the modeling approach by triangulation of business processes.

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Index Terms

Computer Science
Information Sciences

Keywords

Business Process Modeling Requirement Engineering Software Component Specification language Application Engineering Requirement representation Quality of Service Business Process Quality of Service Key performance Indicator