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A Roadmap for the Adoption of Government E-payments in Kenya

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Year of Publication: 2016
Bonface I. Asiligwa, Elijah I. Omwenga

Bonface I Asiligwa and Elijah I Omwenga. A Roadmap for the Adoption of Government E-payments in Kenya. International Journal of Computer Applications 144(1):8-18, June 2016. BibTeX

	author = {Bonface I. Asiligwa and Elijah I. Omwenga},
	title = {A Roadmap for the Adoption of Government E-payments in Kenya},
	journal = {International Journal of Computer Applications},
	issue_date = {June 2016},
	volume = {144},
	number = {1},
	month = {Jun},
	year = {2016},
	issn = {0975-8887},
	pages = {8-18},
	numpages = {11},
	url = {},
	doi = {10.5120/ijca2016910062},
	publisher = {Foundation of Computer Science (FCS), NY, USA},
	address = {New York, USA}


Analogous to the Motorists roadmap that shows the roads, directions and distances to a destination of a given region [1]. A roadmap in this context is a detailed guideline that answers the “why-what-how" questions and lay out the required actions, the "to-do's." towards adoption of e-payments in the government of Kenya. For Over a decade, the government of Kenya grappled with the idea of implementing a national payment gateway through which all payments for government services, levies, duties, and fines were to be electronically made. For a long period industry players and policy makers in government had unsuccessfully developed varied strategies of achieving a cashless government payment system. These efforts have failed to yield due to lack of a comprehensive roadmap that addressed pertinent issues that had to be dealt with for e-payments in government to be fully adopted.

This research was done by conducting a survey study on the government of Kenya on the adoption of e-payments.

A random sample of the research population was drawn from ICT and Finance employees of 262 state corporations, 19 Ministries, and 47 counties to which a questionnaire was administered to gain an understanding and information on why there had been low uptake of e-payments in the government of Kenya. The data collected was analyzed quantitatively and qualitatively using descriptive statistical techniques. The results from this analysis have been used to propose a roadmap for the adoption of e-payments in the government of Kenya and any other similar setting.


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Adoption, Roadmap, Change management, e-Payments, e-government, Adoption, Stakeholder engagement, information security