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Customer Relationship Management (CRM) Implementation Perception and Barriers for Zakat Institution: Case Study Approach

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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Year of Publication: 2016
Authors:
Azhar Hamid, Raja Mohd Tariqi Raja Lope Ahmad, Wan Azlan Wan Hassan Wan Harun, Muhammad Hashim, Mohamad Syakiran Muhammad, Mohd Fahmi Mohamad Amran, Suziyanti Marjudi
10.5120/ijca2016911271

Azhar Hamid, Raja Mohd Tariqi Raja Lope Ahmad, Wan Azlan Wan Hassan Wan Harun, Muhammad Hashim, Mohamad Syakiran Muhammad, Mohd Fahmi Mohamad Amran and Suziyanti Marjudi. Customer Relationship Management (CRM) Implementation Perception and Barriers for Zakat Institution: Case Study Approach. International Journal of Computer Applications 148(14):17-21, August 2016. BibTeX

@article{10.5120/ijca2016911271,
	author = {Azhar Hamid and Raja Mohd Tariqi Raja Lope Ahmad and Wan Azlan Wan Hassan Wan Harun and Muhammad Hashim and Mohamad Syakiran Muhammad and Mohd Fahmi Mohamad Amran and Suziyanti Marjudi},
	title = {Customer Relationship Management (CRM) Implementation Perception and Barriers for Zakat Institution: Case Study Approach},
	journal = {International Journal of Computer Applications},
	issue_date = {August 2016},
	volume = {148},
	number = {14},
	month = {Aug},
	year = {2016},
	issn = {0975-8887},
	pages = {17-21},
	numpages = {5},
	url = {http://www.ijcaonline.org/archives/volume148/number14/25840-2016911271},
	doi = {10.5120/ijca2016911271},
	publisher = {Foundation of Computer Science (FCS), NY, USA},
	address = {New York, USA}
}

Abstract

Zakat is one of the demands that must be fulfilled by the Muslims who have the ability to contribute in terms of property or money to be distributed to the poor and the needy as well as other beneficiaries based on certain Qur’an verses that clearly stated the compulsory of Zakat obligations. Therefore, a systematic and efficient mechanism is necessary for the collection and distribution of Zakat. It is important to identify the perception and the barriers for the implementation of Zakat CRM system. The method for this research is using a case study which comprises interview session with several groups, observation of work processes and report analysis. This research is towards establishment of implementation framework for Zakat CRM system.

References

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Keywords

Zakat CRM system, perceptions and barriers