The week's pick
Random Articles
Reseach Article
Customer Relationship Management (CRM) Implementation Perception and Barriers for Zakat Institution: Case Study Approach
| International Journal of Computer Applications |
| Foundation of Computer Science (FCS), NY, USA |
| Volume 148 - Number 14 |
| Year of Publication: 2016 |
| Authors: Azhar Hamid, Raja Mohd Tariqi Raja Lope Ahmad, Wan Azlan Wan Hassan Wan Harun, Muhammad Hashim, Mohamad Syakiran Muhammad, Mohd Fahmi Mohamad Amran, Suziyanti Marjudi |
10.5120/ijca2016911271
|
Azhar Hamid, Raja Mohd Tariqi Raja Lope Ahmad, Wan Azlan Wan Hassan Wan Harun, Muhammad Hashim, Mohamad Syakiran Muhammad, Mohd Fahmi Mohamad Amran, Suziyanti Marjudi . Customer Relationship Management (CRM) Implementation Perception and Barriers for Zakat Institution: Case Study Approach. International Journal of Computer Applications. 148, 14 ( Aug 2016), 17-21. DOI=10.5120/ijca2016911271
Abstract
Zakat is one of the demands that must be fulfilled by the Muslims who have the ability to contribute in terms of property or money to be distributed to the poor and the needy as well as other beneficiaries based on certain Qur’an verses that clearly stated the compulsory of Zakat obligations. Therefore, a systematic and efficient mechanism is necessary for the collection and distribution of Zakat. It is important to identify the perception and the barriers for the implementation of Zakat CRM system. The method for this research is using a case study which comprises interview session with several groups, observation of work processes and report analysis. This research is towards establishment of implementation framework for Zakat CRM system.
References
- A.W. Norazlina and A.R. Abdul Rahim. A framework to analyze the efficiency and governance of zakat institutions. Journal of Islamic Accounting and Business Research, Vol. 2 Iss: 1, pp.43 – 62, 2011.
- A.S. Al-Mudimigh, Z. Ullah and F. Saleem. Data Mining Strategies and Techniques for CRM Systems. IEEE International Conference on System of Systems Engineering (IEEESOSE), pp.1-5, 2009.
- A.S. Al-Mudimigh, F. Saleem, Z. Ullah and F.N. Al-Aboud. Implementation of Data Mining Engine on CRM - Improve Customer Satisfaction, Information and Communication Technologies, 2009. ICICT '09. International Conference on , page 193 - 197 , 15-16 Aug. 2009.
- A.Ab. Rahman, M.H. Alias and S.M. Najib. Zakat Institution in Malaysia: Problems and Issues.AT | JUNE 2012 | VOL 2 ISSUE 1 | 35. ISSN: 2232-0474 | E-ISSN : 2232-0482, 2012. www.gjat.my
- L.H. Bibiano, J.M. Marco-Simo and J.A. Pastor. An initial approach for Improving CRM systems implementation projects , Information Systems and Technologies (CISTI), 2014 9th Iberian Conference on, pg IEEE,1 - 6 , 18-21, 2014.
- C. Bull. Strategic Issues in Customer Relationship Management (CRM) Implementation. Business Process Management Journal, Vol. 9, No 5, 2003.
- F.A.A. Nadzri, R.A. Rahman and N. Omar. Zakat and Poverty Alleviation: Roles of Zakat Institutions in Malaysia. International Journal of Arts and Commerce, Vol. 1 No. 7, 2012.
- H. Harun, N. Nordin, and A. Hussain. Ontology of Zakat Management System, Proceedings of Knowledge Management International Conference (Kmice), Universiti Utara Malaysia, 2008.
- I. Corner and M. Hinton. Customer relationship management systems: Implementation risks and relationship dynamics. Qualitative Market Research: An International Journal Volume 5. Number 4. pp. 239-251, 2002.
- M. Lubis, N. I. Yaacob, Y. Omar and A.A. Dahlan. Enhancement of Zakat distribution management system: case study in Malaysia. In: Collaboration, communities, well-being and information system. IIUM Press, Kuala Lumpur, pp. 67-77, 2011. ISBN 9789674181024.
- S.F. King and T.F. Burgess. Understanding success and failure in customer relationship management, Industrial Marketing Management 37, pp.421-431, 2008.
- Y. Qardhawi. Fiqh Al Zakah. A Comparative Study of Zakah, Regulations and Philosophy in the Light of Quran and Sunnah. Vol. 1, Scientific Publishing Centre, King Abdul Aziz University, Jeddah (translated by M. Kahf), 2000.
- S. Ahmad, H. Wahid, and A. Mohamad. Penswastaan institusi Zakat and kesannya terhadap pembayaran secara formal di Malaysia, International Journal of Management Studies, Vol. 13, No. 2, pp. 175-196, 2006.
- W. Tie. Implementing CRM in SMEs: An Exploratory Study on the Viability of Using the ASP Model. Thesis in Accounting, Swedish School of Economics and Business Administration, 2003.
- H. Wahid, R.A. Kader and S. Ahmad. Localization of Zakat Distribution And The Role of Mosque: Perceptions of Amil And Zakat Recipients In Malaysia. In proceeding of the 13th Malaysia Indonesia Conference on Economics, Management and Accounting (MIICEMA) 2012.
Index Terms
Keywords