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Improving Government to Employee (G2E) Services through Mobile Technology – A Survey

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Year of Publication: 2017
Velamala Ranga Rao

Velamala Ranga Rao. Improving Government to Employee (G2E) Services through Mobile Technology – A Survey. International Journal of Computer Applications 168(6):33-45, June 2017. BibTeX

	author = {Velamala Ranga Rao},
	title = {Improving Government to Employee (G2E) Services through Mobile Technology – A Survey},
	journal = {International Journal of Computer Applications},
	issue_date = {June 2017},
	volume = {168},
	number = {6},
	month = {Jun},
	year = {2017},
	issn = {0975-8887},
	pages = {33-45},
	numpages = {13},
	url = {},
	doi = {10.5120/ijca2017914472},
	publisher = {Foundation of Computer Science (FCS), NY, USA},
	address = {New York, USA}


This paper objective is a) To propose Mobile based Government to Employee (MG2E) services b) To investigate the adoption of MG2E services in the Indian government departments as a case study and c) To identify problems associated with these services. In order to identify the adoption of the proposed MG2E services, a questionnaire was developed fifteen MG2E services after elaborate discussions with the government employees. A survey was conducted on hundred employees from the study area of fifty government departments and its autonomous institutions from four State and twenty-three Central government departments to find out the implementation of proposed MG2E services by these departments. The survey data was analyzed and found that most of the MG2E services are not yet implemented in many government departments in India although some services provided through SMS notifications. This study shows that every employee owned mobile device and charges paid by them. Therefore, the government should use this opportunity and introduce MG2E services to get benefits by both employees and government. This study may give a better understanding to the decision makers and researchers in the MG2E service area.


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E-Government, Employee Services, G2E, ICT, Mobile Government, Mobility, Mobile applications, SMS