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Reseach Article

Analysis of Risk Management Assessment on Quality Control Services using Framework COBIT 5

by Ade Purwanto, Imam Riadi
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 183 - Number 29
Year of Publication: 2021
Authors: Ade Purwanto, Imam Riadi
10.5120/ijca2021921670

Ade Purwanto, Imam Riadi . Analysis of Risk Management Assessment on Quality Control Services using Framework COBIT 5. International Journal of Computer Applications. 183, 29 ( Oct 2021), 17-25. DOI=10.5120/ijca2021921670

@article{ 10.5120/ijca2021921670,
author = { Ade Purwanto, Imam Riadi },
title = { Analysis of Risk Management Assessment on Quality Control Services using Framework COBIT 5 },
journal = { International Journal of Computer Applications },
issue_date = { Oct 2021 },
volume = { 183 },
number = { 29 },
month = { Oct },
year = { 2021 },
issn = { 0975-8887 },
pages = { 17-25 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume183/number29/32113-2021921670/ },
doi = { 10.5120/ijca2021921670 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-07T01:18:13.149958+05:30
%A Ade Purwanto
%A Imam Riadi
%T Analysis of Risk Management Assessment on Quality Control Services using Framework COBIT 5
%J International Journal of Computer Applications
%@ 0975-8887
%V 183
%N 29
%P 17-25
%D 2021
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Quality Control referred to in PT. Woolu Aksara Maya Yogyakarta is controlling the process of making the company's web application so that it is hoped that there will be no errors that occur in the company's web application. However, in reality, there are still errors in the application so that the business processes carried out by the company are still not optimal, because there are still many application features that are still not running well. The purpose of this research is to assess the Capability Level (maturity level), calculate the value gap, and provide recommendations by the APO12 (manage risk) and EDM03 (ensure risk optimization) domains.The risk management assessment in this research uses the COBIT 5 framework using the APO12 (process domains manage risk) and EDM03 (ensure risk optimization) which include stages of data collection, risk analysis, risk profile, risk articulation, risk tolerance value, how to respond to risk, evaluate risk management, and direct risk management. The stages of research conducted in this research have three stages of analysis the research, namely determining the current capability level and the expected level, conducting analysis gap, and providing recommendations and suggestions for improvement. The research method used is the Quantitative Analysis Method.The results of the research are the current capability level for the APO12 domain (manage risk) with a value of 2.87, which means that at level 2 (managed process), it means that IT processes in the service of Quality Control PT. Woolu Aksara Maya Yogyakarta has been carried out, achieved, and managed well. The level of capability expected by PT. Woolu Aksara Maya is at level 3 (established process. Domain APO12 (manage risk) gets a value gap of 0.13. Domain EDM03 (ensure risk optimization) gets a capability value of 3.00 (established process) and the results of calculating the Gap value get a value of 0.00.The recommendations generated in this research are by the expected goals.

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Index Terms

Computer Science
Information Sciences

Keywords

COBIT 5 Quality Control Capability Level gap