CFP last date
22 April 2024
Reseach Article

Assessing Grievances Redressing Mechanism in India

by Subhash Chander, Ashwani Kush
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 52 - Number 5
Year of Publication: 2012
Authors: Subhash Chander, Ashwani Kush
10.5120/8197-1587

Subhash Chander, Ashwani Kush . Assessing Grievances Redressing Mechanism in India. International Journal of Computer Applications. 52, 5 ( August 2012), 12-19. DOI=10.5120/8197-1587

@article{ 10.5120/8197-1587,
author = { Subhash Chander, Ashwani Kush },
title = { Assessing Grievances Redressing Mechanism in India },
journal = { International Journal of Computer Applications },
issue_date = { August 2012 },
volume = { 52 },
number = { 5 },
month = { August },
year = { 2012 },
issn = { 0975-8887 },
pages = { 12-19 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume52/number5/8197-1587/ },
doi = { 10.5120/8197-1587 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T20:51:28.536444+05:30
%A Subhash Chander
%A Ashwani Kush
%T Assessing Grievances Redressing Mechanism in India
%J International Journal of Computer Applications
%@ 0975-8887
%V 52
%N 5
%P 12-19
%D 2012
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Various online services for the benefits of citizens are being provided by various states in India. Major aim of providing such services online is to empower the citizens. Major implementations regarding services for citizens in India include various acts for rights of human beings in democratic states. The major problem of today's countries is corruption, bureaucracy and both are related with each other. There are so many grievances to all people residing in democratic countries like India. In Indian democratic structure Department of Administrative Reforms and Public Grievances (DARPG) is responsible for tackling the problems of grievances of various departments of different states and centre. In this paper four states and their grievance redressing system is taken into consideration. Various metrics related with the grievance portals have been considered and scale has been devised. The performance of all these four Indian states in grievance redress process has been measured on the scale. On the scale certain numerical values have been assigned for ten services as per their relevance for the citizens. Based on these values certain results have been shown in the graphical form. Various portals taken into account are HarSamadhan of Haryana, eSamadhan of Himachal Pradesh, SWAGAT of Gujarat and JanMitra of Karnatka

References
  1. "Extension of CPGRAMS to states ", A discussion paper, available at www. darpg. nic. in.
  2. Available at www. csinihilentegovernanceawards. org
  3. Available at www. harsamadhan. gov. in
  4. Available at www. punjabnewsline. com
  5. Available at www. darpg. nic. in
  6. Available at www. governancenow. com
  7. "Centralized Public Grievances Redress And Monitoring System for Haryana (HARSAMADHAN)",User Manual, published by nic hsu, Chandigarh
  8. Available at www. timesofindia. com, March 19, 2012
  9. Sen Bhim & Bahadur Rajesh," e-samadhan grievance monitoring system" , Ch 13, available at csinihilentegovernanceawrds. org
  10. Available at www. hp. gov. in
  11. Jayanti R. ," Mahitishakti-the citizen service portal", Volume 1,Number 5,An e-governance bulletin from Gujarat Informatics Limited (GIL), 2003
  12. Available at www. egovreach. in
  13. Available at www. egov. eletsonline. com
  14. Sarnot S. L. , Nandwani U. K. and Sondhi R. P. ," Website Quality – A Prerequisite to Addressing Citizen Expectations in e-Governance", ICEGOV2008, December 1-4, 2008, Cairo, Egypt, ACM 978-1-60558-386-0/08/12
  15. Available at www. narendramodi. in
  16. Available at www. zeenews. india. com on 28th march, 2012
  17. Chakravarti Bhudeb, Venugopal M. ," Citizen Centric Service Delivery through e-Governance Portal - Present Scenario in India", A White Paper published by National Institute for Smart Government (NISG)Hyderabad (2008)
  18. Available at www. hillpost. in
  19. Cutomer centric e-Government , state consultation workshop in partnership with NaasCom, Banglore report by DIT,GOI, 5th November 2011 and available at www. negp. gov. in
  20. Walker Shawn T. , "Budget Mapping: Increasing Citizen Understanding of Government via Interactive Design", Pp 1-9, Proceedings of the 43rd Hawaii International Conference on System Sciences, IEEE computer society 2010
  21. Chandra Deka Ganesh and Malaya Dutta Borah ," ICT Its Role in e-Governance and Rural Development", ACC 2011, Part II, CCIS 191, pp. 210–222, Springer-Verlag Berlin Heidelberg 2011
Index Terms

Computer Science
Information Sciences

Keywords

Public grievance redress CSC ICT Metrics E-governance