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XML based Interactive Voice Response System

by Sharad Kumar Singh
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 74 - Number 14
Year of Publication: 2013
Authors: Sharad Kumar Singh
10.5120/12955-0078

Sharad Kumar Singh . XML based Interactive Voice Response System. International Journal of Computer Applications. 74, 14 ( July 2013), 31-35. DOI=10.5120/12955-0078

@article{ 10.5120/12955-0078,
author = { Sharad Kumar Singh },
title = { XML based Interactive Voice Response System },
journal = { International Journal of Computer Applications },
issue_date = { July 2013 },
volume = { 74 },
number = { 14 },
month = { July },
year = { 2013 },
issn = { 0975-8887 },
pages = { 31-35 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume74/number14/12955-0078/ },
doi = { 10.5120/12955-0078 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T21:42:18.673641+05:30
%A Sharad Kumar Singh
%T XML based Interactive Voice Response System
%J International Journal of Computer Applications
%@ 0975-8887
%V 74
%N 14
%P 31-35
%D 2013
%I Foundation of Computer Science (FCS), NY, USA
Abstract

The paper presents the architecture of a web based interactive voice response system using Voice XML. The paper includes a discussion on the architecture of the IVR system, its components, and a detailed description of the functionality of VXML Interpreter and its use in IVR systems. It also describes the integration of VXML Interpreter, CCXML Interpreter and the related media & telephony resources. Finally it presents performance measurement techniques and technical proposal for increasing the performance of such a system.

References
  1. From Wikipedia, description about interactive voice response system http://en. wikipedia. org/wiki/Interactive_voice_response
  2. VoiceXML Forum is a global industry organization that works to accelerate the adoption of VoiceXML and adjacent technologies. The reference is taken from the frequently asked questions of the forum. http://www. voicexml. org/about/frequently-asked-questions
  3. Anderson, E. A. , Breitenbach, S. , Burd, T. , Chidambaram, N. , Houle, P. , D. Newsome, D, Tang, X. , Zhu, X. , Early Adopter VoiceXML, Wrox, 2001 p 24.
  4. W3C Recommendation for VoiceXML 3. 0. http://www. w3. org/TR/voicexml30/
  5. Adam Hocek, David Cuddihy, Prentice Hall Professional Published: January 2003, Definitive VoiceXML
  6. The Staff of DreamTech Inc, McGraw-Hill Companies 2002, VoiceXML 2. 0 Developer's Guide
  7. W3C Recommendation for VoiceXML 2. 0. http://www. w3. org/TR/voicexml20/
  8. A. Larson, Prentice Hall Professional Technical Reference 2002, VoiceXML: Introduction to Developing Speech Applications
  9. W3C Recommendation for SRGS grammar. http://www. w3. org/TR/speech-grammar/
  10. Bob C. Edgar, C M P Books, 2001, the VoiceXML Handbook.
  11. Daniel Amyot and Renato Simoes 2007 "Combining Voice XML with CCXML: A Comparative Study", Consumer Communications and Networking Conference, 2007.
  12. W3C Recommendation for CCXML 1. 0. http://www. w3. org/TR/ccxml/
  13. VoiceXML Forum is a global industry organization that works to accelerate the adoption of VoiceXML and adjacent technologies. The reference is taken from the platform certification section of the forum. http://www. voicexml. org/platform-certification
Index Terms

Computer Science
Information Sciences

Keywords

IVR Voice XML Web based IVR VXML Interpreter CCXML FIA

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