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XML based Interactive Voice Response System

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International Journal of Computer Applications
© 2013 by IJCA Journal
Volume 74 - Number 14
Year of Publication: 2013
Authors:
Sharad Kumar Singh
10.5120/12955-0078

Sharad Kumar Singh. Article: XML based Interactive Voice Response System. International Journal of Computer Applications 74(14):31-35, July 2013. Full text available. BibTeX

@article{key:article,
	author = {Sharad Kumar Singh},
	title = {Article: XML based Interactive Voice Response System},
	journal = {International Journal of Computer Applications},
	year = {2013},
	volume = {74},
	number = {14},
	pages = {31-35},
	month = {July},
	note = {Full text available}
}

Abstract

The paper presents the architecture of a web based interactive voice response system using Voice XML. The paper includes a discussion on the architecture of the IVR system, its components, and a detailed description of the functionality of VXML Interpreter and its use in IVR systems. It also describes the integration of VXML Interpreter, CCXML Interpreter and the related media & telephony resources. Finally it presents performance measurement techniques and technical proposal for increasing the performance of such a system.

References

  • From Wikipedia, description about interactive voice response system http://en. wikipedia. org/wiki/Interactive_voice_response
  • VoiceXML Forum is a global industry organization that works to accelerate the adoption of VoiceXML and adjacent technologies. The reference is taken from the frequently asked questions of the forum. http://www. voicexml. org/about/frequently-asked-questions
  • Anderson, E. A. , Breitenbach, S. , Burd, T. , Chidambaram, N. , Houle, P. , D. Newsome, D, Tang, X. , Zhu, X. , Early Adopter VoiceXML, Wrox, 2001 p 24.
  • W3C Recommendation for VoiceXML 3. 0. http://www. w3. org/TR/voicexml30/
  • Adam Hocek, David Cuddihy, Prentice Hall Professional Published: January 2003, Definitive VoiceXML
  • The Staff of DreamTech Inc, McGraw-Hill Companies 2002, VoiceXML 2. 0 Developer's Guide
  • W3C Recommendation for VoiceXML 2. 0. http://www. w3. org/TR/voicexml20/
  • A. Larson, Prentice Hall Professional Technical Reference 2002, VoiceXML: Introduction to Developing Speech Applications
  • W3C Recommendation for SRGS grammar. http://www. w3. org/TR/speech-grammar/
  • Bob C. Edgar, C M P Books, 2001, the VoiceXML Handbook.
  • Daniel Amyot and Renato Simoes 2007 "Combining Voice XML with CCXML: A Comparative Study", Consumer Communications and Networking Conference, 2007.
  • W3C Recommendation for CCXML 1. 0. http://www. w3. org/TR/ccxml/
  • VoiceXML Forum is a global industry organization that works to accelerate the adoption of VoiceXML and adjacent technologies. The reference is taken from the platform certification section of the forum. http://www. voicexml. org/platform-certification