Call for Paper - January 2024 Edition
IJCA solicits original research papers for the January 2024 Edition. Last date of manuscript submission is December 20, 2023. Read More

Optimization of Revenue Assurance and Fraud Management System by Designing New KPIs: Case PTCL

International Journal of Computer Applications
© 2014 by IJCA Journal
Volume 89 - Number 8
Year of Publication: 2014
Umar Mushtaq
Md Khalil Shahid

Umar Mushtaq and Md Khalil Shahid. Article: Optimization of Revenue Assurance and Fraud Management System by Designing New KPIs: Case PTCL. International Journal of Computer Applications 89(8):8-11, March 2014. Full text available. BibTeX

	author = {Umar Mushtaq and Md Khalil Shahid},
	title = {Article: Optimization of Revenue Assurance and Fraud Management System by Designing New KPIs: Case PTCL},
	journal = {International Journal of Computer Applications},
	year = {2014},
	volume = {89},
	number = {8},
	pages = {8-11},
	month = {March},
	note = {Full text available}


With increasing company dependence upon Revenue Assurance and Fraud Management (RAFM) processes and the rising complexities in sustaining an efficient RAFM structure, companies require a greater focus upon improving and integrating new elements into existing RAFM dynamics. Telecommunication companies are some of the most vulnerable businesses in the world when it comes to fraud and they are profound to ensure that all of its RAFM activities and processes are managed in a centralized fashion to ensure a complete end-to-end acuity across the organization. The main objectives of this paper are: Analysis of existing Key Performance Indicators (KPIs) of RAFM system, Identification of sources of revenue leakages and frauds in existing RAFM system and Designing of new KPI for optimizing RAFM system. This research will assist to improve RAFM practices and processes in order to guarantee that all revenues and profits are optimized for the business and the maximum value is delivered.


  • Jogesh Patel, 2006, "Analysis and Modeling of Fraud and Revenue Assurance Threats in Future Telecommunications Network & Service Environments"
  • Bihina Bella M. A. , M. S. Olivier M. S. , Eloff J. H. P. , 2005, "A fraud detection model for Next Generation Networks", Southern African Telecommunication Networks and Applications Conference (SATNAC)
  • Rob Mattison, 2005, "The Telco Revenue Assurance Handbook", XiT Press, Illinois, USA
  • Alison L, Shelia H, Michael C, 2004, "Revenue Assurance Telecommunications Management Forum", IBM Business Consulting Services
  • Schulzrinne H. , Rosenberg J. , 1998, "Signaling for Internet Telephony", Technical Report CUCS 005-98, Columbia University, New York.
  • Saharon Rosset, Uzi Murad, Einat Neumann, Yizhak Idan and dGadi Pinkas, 1999, "Discovery of Fraud Rules for Telecommunications", KDD '99 Proceedings of the fifth ACM SIGKDD international conference on Knowledge discovery and data mining
  • Sangwon Min, 1934, "SS7 and Sigtran Architecture", Communication Protocol Engineering Lab Kwangwoon University
  • Zhang Yuan, 2002, "SIP-Based VoIP Network And Its Interworking With The PSTN", Electronics & Communication Engineering Journal (Volume:14 , Issue: 6 )
  • Arango M. , Dugan A. , Huitema C. , Pickett S. , 1999, "Media Gateway Control Protocol (MGCP)", Network Working Group – October
  • Schulzrinne H. , Rao A. , and Lanphier R. , 1998, "Real time streaming protocol (RTSP)," RFC 2326, IETF – April, ITU-T Work Programme : J. 703
  • Morneault, K. , Pastor-Balbas J. , 2006, "Signaling System 7 (SS7) Message Transfer Part 3 (MTP3) - User Adaptation Layer (M3UA)", Network Working Group, The Internet Society (2006)
  • Morneault, K. , Dantu, R. , Sidebottom, G. , Bidulock, B. , and Heitz J. , 2002, "Signaling System 7 (SS7) Message Transfer Part 2 (MTP2) - User Adaptation Layer", RFC 3331
  • George, T. , Bidulock, B. , Dantu, R. , Schwarzbauer, H. , and K. Morneault, "Signaling System 7 (SS7) Message Transfer Part 2 (MTP2) - User Peer-to-Peer Adaptation Layer (M2PA)"x`
  • H. Schulzrinne and J. Rosenberg, 2001, "SIP: Session initiation protocol – locating SIP servers," Internet Draft, Internet Engineering Task Force, March
  • Johnston, S. Donovan, R. Sparks, C. Cunningham, D. Willis, J. Rosenberg, K. Summers, and H. Schulzrinne, 2001, "SIP call flow examples" Internet Draft, Internet Engineering Task Force, April
  • Handley M. , Schulzrinne H. , Schooler E. , Rosenberg J. , 1999, "SIP: Session Initiation Protocol", Network Working Group - March
  • Rosenberg J. , Schulzrinne H. , Camarillo G. , Johnston A. , Peterson J. , Sparks R. , Handley M. , Schoolar E. , 2002, "SIP: Session Initiation Protocol", Network Working Group - June
  • Mahy R. , Biggs B. , Dean R. , 2004, "SIP: Session Initiation Protocol", Network Working Group - February
  • Burger E. , Spitzer A. , 2005, "Basic Network Media Services with SIP", Network Working Group – December
  • Mahy R. , Sparks R. , Rosenberg J. , Petrie D. , Johnston A. , 2010 "A Call Control and Multi-Party Usage Framework for the Session Initiation Protocol (SIP)", Internet Engineering Task Force - May
  • Rosenberg J. , Schulzrinne H. , Kyzivat P. , "Indicating User Agent Capabilities in the Session Initiation Protocol (SIP)", Network Working Group – August
  • Roach A. B. , 2002, "Session Initiation Protocol (SIP)-Specific Event Notification", Network Working Group – June
  • Brennen Reynolds, Dipak Ghosal, 2003, "SecureIP Telephony using Multi-layered Protection",
  • Karl-Johan Grinnemo, Anna B. , 2013, "Performance of SCTP-controlled Failovers in M3UA-based SIGTRAN Networks"
  • Karl-Johan Grinnemo, Anna B. , 2005, "Impact of Traffic Load on SCTP Failovers in SIGTRAN", ICN'05 Proceedings of the 4th international conference on Networking - Volume Part I