Call for Paper - September 2022 Edition
IJCA solicits original research papers for the September 2022 Edition. Last date of manuscript submission is August 22, 2022. Read More

A Maturity Model Framework for eGov Applications - eGSARMM

Print
PDF
IJCA Proceedings on EGovernance and Cloud Computing Services - 2012
© 2012 by IJCA Journal
EGOV - Number 1
Year of Publication: 2012
Authors:
T. Naga Raja
V. V. Venkata Ramana
A. Damodaram

Naga T Raja, Venkata V V Ramana and A Damodaram. Article: A Maturity Model Framework for eGov Applications - eGSARMM. IJCA Proceedings on EGovernance and Cloud Computing Services - 2012 EGOV(1):20-24, December 2012. Full text available. BibTeX

@article{key:article,
	author = {T. Naga Raja and V. V. Venkata Ramana and A. Damodaram},
	title = {Article: A Maturity Model Framework for eGov Applications - eGSARMM},
	journal = {IJCA Proceedings on EGovernance and Cloud Computing Services - 2012},
	year = {2012},
	volume = {EGOV},
	number = {1},
	pages = {20-24},
	month = {December},
	note = {Full text available}
}

Abstract

In this era of global competitiveness, countries are encouraged to provide services through Information and Communication Technologies (ICT) in order to provide better services to their citizens. Government agencies have to promote citizens' empowerment, improve service delivery, strengthen accountability, increase transparency, thereby improve governance efficiency. Many countries have been providing services to the extent possible to their citizens using currently available techniques, but there is lack of uniform architecture and maturity models. So it is difficult to evaluate the eGovernance applications while in development and implementation. It needs to analyse the international best practices currently available and the eGovernance Maturity Models for integrating assessment of technological, operational, organizational, human capital capabilities. This paper proposes to integrate security, availability and reliability issues into the eGovernance maturity model.

References

  • Report of the Working Group on Information Technology Sector, Twelfth Five Year Plan 2012 – 2017, MCIT, Government of India. 2011.
  • Gonzalo Valdés, Mauricio Solar, Hernán Astudillo, Marcelo Iribarren,Gastón Concha, Marcello Visconti "Conception, Development and Implementation of an E-Government Maturity Model in Public Agencies" published by Elsevier in Government Information Quarterly (2011).
  • Geoffrey Karokola, Stewart Kowalski and Louise Yngström "Towards An Information Security Maturity Model for Secure e-Government Services: A Stakeholders View" 2011.
  • Dhrupad Mathur, Piyush Gupta, A. Sridevi " e-Governance approach in India - The National e-Governance Plan (NeGP)" 2012.
  • Zhao, "Process Integration of six Sigma and CMMI" 2007.
  • Shackleton, P. , Fisher, J. , and Dawson, L. (2004). "Evolution of Local Government E-Services: the applicability of e-business Maturity models", in Proceedings of the 37th Hawaii International Conference on - 2004 IEEE.
  • David C. Edwards, Pavol Zavarsky, Ron Ruhl, Dale Lindskog, Shaun Aghili, "eGovernment System Security Model (eGSSM): A multidimensional, risk based approach to eGovernment" 2011 IEEE International Conference on Social Computing.
  • Jeannine Siviy, M. Lynn Penn, Erin Harper, "Relationships Between CMMI® and Six Sigma" Sofware Engineering Measurement and Analysis, CMU/SEI-2005.
  • eGovernment maturity by Philip J, CIO, Utah. gov 2002.