A Maturity Model Framework for eGov Applications - eGSARMM

IJCA Proceedings on EGovernance and Cloud Computing Services - 2012
© 2012 by IJCA Journal
EGOV - Number 1
Year of Publication: 2012
T. Naga Raja
V. V. Venkata Ramana
A. Damodaram

Naga T Raja, Venkata V V Ramana and A Damodaram. Article: A Maturity Model Framework for eGov Applications - eGSARMM. IJCA Proceedings on EGovernance and Cloud Computing Services - 2012 EGOV(1):20-24, December 2012. Full text available. BibTeX

	author = {T. Naga Raja and V. V. Venkata Ramana and A. Damodaram},
	title = {Article: A Maturity Model Framework for eGov Applications - eGSARMM},
	journal = {IJCA Proceedings on EGovernance and Cloud Computing Services - 2012},
	year = {2012},
	volume = {EGOV},
	number = {1},
	pages = {20-24},
	month = {December},
	note = {Full text available}


In this era of global competitiveness, countries are encouraged to provide services through Information and Communication Technologies (ICT) in order to provide better services to their citizens. Government agencies have to promote citizens' empowerment, improve service delivery, strengthen accountability, increase transparency, thereby improve governance efficiency. Many countries have been providing services to the extent possible to their citizens using currently available techniques, but there is lack of uniform architecture and maturity models. So it is difficult to evaluate the eGovernance applications while in development and implementation. It needs to analyse the international best practices currently available and the eGovernance Maturity Models for integrating assessment of technological, operational, organizational, human capital capabilities. This paper proposes to integrate security, availability and reliability issues into the eGovernance maturity model.


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