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Reseach Article

Enhancing Satisfaction of Knowledge User through Quality of KMS: An Empirical Study

Published on November 2012 by Puja Singhal
Issues and Challenges in Networking, Intelligence and Computing Technologies
Foundation of Computer Science USA
ICNICT - Number 5
November 2012
Authors: Puja Singhal
51d85cc7-ec93-484f-aeba-75e2e0b93701

Puja Singhal . Enhancing Satisfaction of Knowledge User through Quality of KMS: An Empirical Study. Issues and Challenges in Networking, Intelligence and Computing Technologies. ICNICT, 5 (November 2012), 22-26.

@article{
author = { Puja Singhal },
title = { Enhancing Satisfaction of Knowledge User through Quality of KMS: An Empirical Study },
journal = { Issues and Challenges in Networking, Intelligence and Computing Technologies },
issue_date = { November 2012 },
volume = { ICNICT },
number = { 5 },
month = { November },
year = { 2012 },
issn = 0975-8887,
pages = { 22-26 },
numpages = 5,
url = { /specialissues/icnict/number5/9445-1031/ },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Special Issue Article
%1 Issues and Challenges in Networking, Intelligence and Computing Technologies
%A Puja Singhal
%T Enhancing Satisfaction of Knowledge User through Quality of KMS: An Empirical Study
%J Issues and Challenges in Networking, Intelligence and Computing Technologies
%@ 0975-8887
%V ICNICT
%N 5
%P 22-26
%D 2012
%I International Journal of Computer Applications
Abstract

In this present era of technology, organizational knowledge is the only source of long term sustainable competitive advantage . This has attracted the interest of organizations towards knowledge management and knowledge management system. Quality of KMS plays a vital role in satisfaction of Knowledge user. It is not only the amount of use of KMS is important but its quality is more important along with its usage. This study aimed at identifying the several key drivers for developing quality of knowledge management system and examining their relationships with satisfaction of knowledge users. This study thus set to investigate the quality of KMS in the context of STMicroelectronics (India). A questionnaire survey was conducted to test the proposed KMS Quality model. The study found that KMS quality drivers such as knowledge quality, system quality and service quality of KMS were significantly related to the Knowledge user satisfaction. The result of this study reveals that quality of KMS and satisfaction of knowledge user are significantly related to each other. The proposed result will be of value to researchers and practitioners interested in designing, implementing, researching, and managing KMS and can serve as a foundation for future studies.

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Index Terms

Computer Science
Information Sciences

Keywords

Knowledge Knowledge Management Knowledge Management System Quality System Quality Service Quality Knowledge Quality